The State of Home Care in 2021

Whoever said that “What you don’t know can’t hurt you” never ran a business. That’s the conclusion we’ve come to after working with thousands of home care agencies to implement feedback systems over a period of more than ten years. Whether you want to improve satisfaction or simply understand your clients and caregivers better, surveys are critical.

It’s time.

With the release of the 2021 Home Care Benchmarking Study, we finally have detailed data on how the last year has affected home care agencies, and what it can teach us about operating an agency in the future.

Join Erik Madsen, CEO of Home Care Pulse, as he reviews industry trends, business insights, and actionable data gathered from hundreds of agencies across the nation—in what has become the most important Benchmarking Study we’ve ever conducted.

In this State of Home Care webinar, Erik will cover:

  • The data trends nobody expected to see from last year

  • What’s the latest with caregiver turnover & what’s working in caregiver recruitment

  • How the course of home care has changed, and how agencies need to adjust

  • How the last year will shape the next five



Erik Madsen
CEO, Home Care Pulse

Watch On-Demand