Supercharge the Power of Your Net Promoter Score (NPS) – Detractors
Agencies that actively manage their client experience, staff training, and employer brand have a stronger foundation for long-term growth. Net Promoter Score (NPS) is one of the most powerful metrics your agency can use to turn threats into opportunities.
Detractors are your unhappy clients who can damage your brand and impede growth. Acting on feedback from this group should be a top priority.