The Care Intelligence Platform

A smarter way to give care—
and your agency’s long-term solution to care professional shortages.

Three combined tools designed to help you become the best employer/provider in your area. . . and make sure everyone knows about it.

Get a Live Demo
The Care Intelligence Platform

A smarter way to give care—
and your agency’s long-term solution to care professional shortages.

Three combined tools designed to help you become the best employer/provider in your area. . . and make sure everyone knows about it.

Get a Live Demo
Emilie Bartolucci
Emilie Bartolucci

Executive Director of the National Association for Home Care & Hospice

“To succeed in today’s labor market, home care agencies need to create cultures that elevate and engage their employees so that new care professionals are drawn to them and current care professionals can’t imagine working anywhere else.”

CJ Weaber
CJ Weaber

VP of Strategy and Development at Honor Health Network

“We attracted 26% more care professional applicants year-over-year because we used care professional surveys and training to build a reputation that makes us stand out.”

Stephen Tweed
Stephen Tweed

Founder of the Home Care CEO Forum & CEO of Leading Home Care

“Companies that are able to grow in this era of care professional shortages are those companies that have built out their employment brand–the perception of your company in the minds of applicants, your current employees, and your past employees.”

A Strong Employment Brand Brings the Care Professionals to You

Demand for home care is higher than ever—but care professional shortages have never been worse.

Agencies that aren’t attracting care professionals are struggling to even staff their existing cases. If they can figure out staffing, the existing demand would let home care agencies right now grow faster than ever before.

There’s no quick answer. No silver bullet. However, there is a long-term solution: earn a reputation that makes care professionals come to you.

Attracting Care Professionals Takes More Effort Than It Used To

Agencies that attract the most applicants even in times of care professional shortages have set their sights higher in three key areas:

The Old Way The New Way Our Tool to Help
Hoping for word-of-mouth Taking control of your online reputation
Training for Compliance Training to build a career ladder
online home care training for caregivers, clinicians, and CNAs through Home Care Pulse
Quality Assurance Total Experience Management
The Old Way The New Way Our Tool to Help
Hoping for word-of-mouth Taking control of your online reputation

Reputation Platform
Training for Compliance Training to build a career ladder

Training
Quality Assurance Total Experience Management

Experience Management

Getting these processes right is the key to becoming an agency that care professionals compete to work for. Together, they create a continuous cycle that helps you understand, improve, and grow your business.

How the Care Intelligence Platform Powers the Process of Attracting More Care Professionals (and Clients)
Agencies Are Getting Their Processes Wrong, and It’s Costing Them Care Professionals

Many agencies are doing some form of surveys, training, and reputation management, but they’re rarely doing all three of them effectively, and they’re rarely doing them in tandem.

When one part of the cycle is weak, the entire cycle is broken. That’s why it’s so important to get all three right. These cannot be done on occasion, in a vacuum, or by siloed team members that don’t coordinate. They need to be consistent efforts that work together.

We combined all three tools into one platform to make it easier for you to use them together.

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How The Tools In the Care Intelligence Platform Help Each Other

The 3-in-1 platform encourages your team to collaborate and look at the whole process of experience and growth holistically.

Surveys + Training

Training has courses built to meet the needs of any areas where the surveys show low scores

Surveys + Reputation

Experience Management (surveys) helps you gather reviews, testimonials, scores, and awards that you can use to boost your reputation

Surveys + Reputation

Survey feedback help you know which care professionals and clients to reach out to using Reputation Management to get the best possible online reviews

Reputation + Surveys

Reputation Management automatically gathers sentiment analysis from your online reviews to bolster the insights you get from Experience Management

Reputation + Training

Online review monitoring gives you additional insight on where you need to focus your training efforts

Training + Reputation

Easily create custom learning paths to address any negative trends that arise from online reviews

Impact on Recruitment

On average, Home Care Pulse customers received 75% more care professional applications than the average home care agency in 2021.

Home Care Pulse customers using all three products received 104% more care professional applications than the average home care agency in 2021.

Read how other agencies are solving their staffing challenges with our tools.

  • Learn how Carefree Home Care used caregiver feedback to make data-driven decisions about training that led to higher ratings.

    Read Story
  • The Care Intelligence platform provided Family Resource with the qualitative data they needed to identify a major pain point of their caregivers—both from a local branch and executive leadership level. Armed with the survey data and an effective training solution, they were able to solve retention challenges and improve their employee satisfaction.

    Read Story
  • A skeptic became an advocate, and his agency is prospering.

    Read Story
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Become the agency care professionals compete to work for.

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