A Strong Employment Brand Brings the Caregivers to You
Demand for home care is higher than ever—but caregiver shortages have never been worse.
Agencies that aren’t attracting caregivers are struggling to even staff their existing cases. If they can figure out staffing, the existing demand would let home care agencies right now grow faster than ever before.
There’s no quick answer. No silver bullet. However, there is a long-term solution: earn a reputation that makes caregivers come to you.
Attracting Caregivers Takes More Effort Than It Used To
Agencies that attract the most applicants even in times of caregiver shortages have set their sights higher in three key areas:
| The Old Way | The New Way | Our Tool to Help | ||
|---|---|---|---|---|
| Hoping for word-of-mouth | Taking control of your online reputation |  |
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| Training for Compliance | Training to build a career ladder |  |
||
| Quality Assurance | Total Experience Management |  |
| The Old Way | The New Way | Our Tool to Help | ||
|---|---|---|---|---|
| Hoping for word-of-mouth | Taking control of your online reputation |  Reputation Platform
|
||
| Training for Compliance | Training to build a career ladder |  Training |
||
| Quality Assurance | Total Experience Management |  Experience Management |
Getting these processes right is the key to becoming an agency that caregivers compete to work for. Together, they create a continuous cycle that helps you understand, improve, and grow your business.
How the Care Intelligence Platform Powers the Process of Attracting More Caregivers (and Clients)
Agencies Are Getting Their Processes Wrong, and It’s Costing Them Caregivers
Many agencies are doing some form of surveys, training, and reputation management, but they’re rarely doing all three of them effectively, and they’re rarely doing them in tandem.
When one part of the cycle is weak, the entire cycle is broken. That’s why it’s so important to get all three right. These cannot be done on occasion, in a vacuum, or by siloed team members that don’t coordinate. They need to be consistent efforts that work together.
We combined all three tools into one platform to make it easier for you to use them together.
Agencies Are Getting Their Processes Wrong, and It’s Costing Them Caregivers
Many agencies are doing some form of surveys, training, and reputation management, but they’re rarely doing all three of them effectively, and they’re rarely doing them in tandem.
When one part of the cycle is weak, the entire cycle is broken. That’s why it’s so important to get all three right. These cannot be done on occasion, in a vacuum, or by siloed team members that don’t coordinate. They need to be consistent efforts that work together.
We combined all three tools into one platform to make it easier for you to use them together.
How The Tools In the Care Intelligence Platform Help Each Other
The 3-in-1 platform encourages your team to collaborate and look at the whole process of experience and growth holistically.
Impact on Recruitment
On average, Home Care Pulse customers received 72% more caregiver applications than the average home care agency in 2020.
Home Care Pulse customers using all three products received 106% more caregiver applications than the average home care agency in 2020.
Read how other agencies are solving their staffing challenges with our tools.
In an industry where the median turnover rate has exceeded 60% for over five years now, any agency with sub-30% turnover has a story to tell.
Referral sources, especially in healthcare, look for consistency and quality. Here's how one agency owner uses satisfaction data to speak their language in a way that his competition isn't.
"It’s so easy to not realize what you’re not doing, and it’s so easy to not realize that what you are doing isn’t as helpful as you thought it was."
