The only feedback survey program built specifically for home care agencies.
How it works
We survey your clients and care staff over the phone.
Our team calls a sample of your clients and care staff each month to get detailed feedback and unbiased satisfaction scores.
Feedback and scores appear in your online dashboard.
You can view trends, benchmarking against other agencies in the region, and pinpoint categories with the highest/lowest scores.
We help you take action to make changes based on the feedback.
You decide how you want to react to feedback, but our experienced Customer Success Managers are here as resources to help you.
You get data, awards, and quotes to use in marketing.
Qualify for Best of Home Care Awards based on your scores. We’ll also supply you with datasheets, reports, and quotes from clients that you can use in your marketing.
“Having satisfaction scores from Home Care Pulse that I can show to people has been a game-changer in getting referral partnerships.”
What You Get
Client & Employee Feedback Surveys
Each client or care staff surveyed rates your agency across five categories and answers follow-up questions about the scores. You can also pick custom questions to get the insights most important to you.
Experience Management Reports
Customizable reports designed by our experts to make it easy for you to pinpoint your strengths and weaknesses as an agency.
Net Promoter Score Analysis
Learn which clients and employees are promoting your business, and what you can do to help more of them become promoters.
Long-Term Trend Analysis
See how your satisfaction scores trend over time across ten rated categories measuring core aspects of your business.
Regional & National Benchmarking
Compare your scores against regional and national competition to get perspective on how you’re doing.
Proof of Quality for Your Marketing
Get a Trusted Provider certification, satisfaction reports, and client testimonials that you can use in your marketing materials, advertising, intake process, or meetings with referral sources.
Become Eligible for Best of Home Care® Awards
Based on the scores you receive from your clients and care staff, you’ll be eligible to qualify for Best of Home Care awards—the top awards in the home care industry.
Agencies that qualify for these awards are recognized as top-tier providers and get access to materials that they can use to advertise this distinction in their community.
Who Our Experience Management Program Helps
“Measuring client/employee satisfaction using HCP is key to getting my admin team to do their best work.”
“All told the ROI on this investment has been substantial. Becoming a HCP customer is one of the best decisions I have made as an owner.”