“Having satisfaction scores from Home Care Pulse that I can show to people has been a game-changer in getting referral partnerships.”
Brandi Hollar, Former PR/Marketing Rep at Visiting Angels of Carlisle
What You Get
Client & Employee Feedback Surveys
Each client or care staff surveyed rates your agency across five categories and answers follow-up questions about the scores. You can also pick custom questions to get the insights most important to you.
Experience Management Reports
Customizable reports designed by our experts to make it easy for you to pinpoint your strengths and weaknesses as an agency.
Net Promoter Score Analysis
Learn which clients and employees are promoting your business, and what you can do to help more of them become promoters.
Long-Term Trend Analysis
See how your satisfaction scores trend over time across ten rated categories measuring core aspects of your business.
Regional & National Benchmarking
Compare your scores against regional and national competition to get perspective on how you’re doing.
Proof of Quality for Your Marketing
Get a Trusted Provider certification, satisfaction reports, and client testimonials that you can use in your marketing materials, advertising, intake process, or meetings with referral sources.
Become Eligible for Best of Home Care® Awards
Based on the scores you receive from your clients and care staff, you’ll be eligible to qualify for Best of Home Care awards—the top awards in the home care industry.
Agencies that qualify for these awards are recognized as top-tier providers and get access to materials that they can use to advertise this distinction in their community.
Understand your agency like never before. Get client and employee insights to help you make the tough calls and solve problems before they transform into a crisis. Identify your promoters and grow your business.
Professional referral partners want consistency and proof of quality. Speak their language with third-party experience reports and awards that prove your quality and help you land more partnerships.
Get real-time insights and detailed feedback from clients and employees to understand what you can do to prioritize issues, boost satisfaction, and raise the bar for care.
Track trends and data at an agency, regional, and corporate level to get the insights you need to make well-informed decisions based on fact, not gut, and benchmark performance against the competition.
“Measuring client/employee satisfaction using HCP is key to getting my admin team to do their best work.”
Guy Tommasi, Owner of LIFETIME Care at Home
Integrate Your Home Care Software to Save Time
Our HIPAA-compliant system integrates with major home care software platforms to automatically keep client and care staff calling lists up-to-date.