“Satisfaction is one of our brand standards and being able to measure it in a professional, anonymous, and thorough manner from caregivers, clients and their families means that our offices have an edge in ensuring high quality care from the very best caregivers. Satisfied clients are receiving the care they deserve and enjoying life to their fullest abilities.”

“Home Care Pulse has been instrumental in helping our franchisees gather feedback from their clients and caregivers. With Home Care Pulse, franchisees are in a better position to improve the overall quality of care they provide to their clients. This will go a long way in assisting to help franchise owners lay the foundation for sustainable long-term growth within their agencies.”

“By evaluating the quality of service provided to our clients and the monitoring the employment experience of our caregivers, Right at Home has been able to make leverage the unit-level and industry benchmark data to target additional training and coaching efforts for our Franchisees. Doing this is paramount to our success and, just as importantly, it has shown our clients and caregivers that we are committed to making their experiences extraordinary. Home Care Pulse has been an outstanding partner providing not only the satisfaction metrics, but tools and resources for our Franchisees to use to move the needle in satisfaction.”

Mike Flair | Vice President Franchise Business Solutions

“Home Care Pulse helps us ensure the best experience for our franchisees’ customers and employees, which is critical in an age where marketing and customer experience are the same thing.”

Steve Schildwachter | Chief Marketing Officer

“Home Care Pulse has been an invaluable asset to visiting Angels, over the years. They have sharpened our awareness of how vitally important customer Service is to our offering. HCP has been courteous and attentive to our Franchises needs and has gone the extra mile to establish Visiting Angels as Americas Choice in Home Care”

Dave Plank