ABOUT HOME CARE PULSE

We’re a remote-first tech company driven by principles, family, and helping healthcare providers.

ABOUT HOME CARE PULSE

We’re a remote-first tech company driven by principles, family, and helping healthcare providers.

Our Story

We were founded by Aaron Marcum, a home care agency owner in Utah who recognized the need for a survey solution built for home care agencies—a solution that didn’t exist. Aaron sold his agency and founded Home Care Pulse to solve the problem.

Home Care Pulse grew quickly as Aaron become one of the most trusted thought leaders in the home care industry. While our surveys were built on (and still use) phone surveys conducted by real people, we’ve added a suite of software solutions encompassing experience management, healthcare training, and reputation management.

In recent years, our growth has accelerated. Since 2018 we’ve tripled our full-time headcount, received multiple rounds of private-equity funding, and completed multiple mergers and acquisitions. We were the first training vendor to distribute free COVID-19 training to home caregivers, and we’ve been grateful for the chance to play a major role in helping healthcare providers keep people safe and healthy during the pandemic.

What’s next on the horizon? A lot. We’re forecasting triple-digit growth over the next few years, and we’re on track to do it. With a variety of new challenges facing the healthcare sector and the home care industry specifically, our solutions are more relevant than ever.

2K+

Customers in the
U.S & Canada

1M+

Home Care
Surveys Performed

100+

Employees
Across the Country

What We Offer

Experience
Management

Phone surveys built for home care, with detailed reporting and data.

Online
Training

RN-developed training tailored to your state’s complete requirements.

Review
Management

Tools to monitor, respond to, and get more online reviews.

+ More to come soon!

Our Core Values

As Netflix CEO Reed Hastings has noted, every company has two sets of values – the values that garnish the walls of the company headquarters, and the values that are actually rewarded, encouraged, and celebrated within the organization.

We work every day to ensure that at Home Care Pulse, those two sets of values are one and the same.

We hire, fire, review, and reward based on these values:
  • Service Minded – A can-do attitude. Generous with our time. Selfless.

  • Passionate – Contributing. Positive attitude. Shared WHY.

  • Results-Driven – Ownership. Forward-thinking. Pro-active. Committed.

  • Problem Solver – Resourceful. Collaborative. Attentive. Data-driven.

  • Continuous Learning – Teachable. Humble. Vulnerable. Insightful.

Silicon Valley-Level Talent with a Hometown Family Focus

Our team has grown to include hires from some of the biggest tech brands out there—talented people who wanted the pace of a high-growth startup but the kind of family life that can be tough to find in tech.

WITH ALUMNI FROM:

Remote Forever With In-Office Options

Idaho – HQ

Rexburg, ID – West Coast Office
364 Grand Loop Suite 200

North Carolina

Durham, NC – East Coast Office
4324 S. Alston Ave., Suite 204

Remote Work

Work From Home Options
Available for Most Positions

View Open Positions

Our Leadership Team

Erik Madsen
Chief Executive Officer

Todd Austin
Chief Operations Officer

Linda Leekley
Chief Content Officer

Kire Madsen

Kire Madsen
VP of Product
& Customer Success

Caleb Hendricks
Director of Sales

Tyler Guthrie
Director of RevOps

Evan Leekley
Director of Customer Success

Jeralyn Peterson
Director of Finance

Lynsey Skinner
Director of
Satisfaction Research

Jason Hamilton
Director of IT