Onboarding & Education

For Current Customers    |    For New Customers

Product Training Onboarding

HCP Training –
Product Training Session

HCP Training – Product Training Session

This product training session is designed for current customers using the HCP Training product. This is best for brand new customers to HCP or brand-new team members at your agency that want to better understand how the product works. At the end of the session, we will open it up for questions.

This product training session is designed for current customers using the HCP Training product. This is best for brand new customers to HCP or brand-new team members at your agency that want to better understand how the product works. At the end of the session, we will open it up for questions.

Every Monday, 2pm-3pm EST

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Every Wednesday, 1pm-2pm EST

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HCP Reputation Management – Product Training Session

HCP Training – Product Training Session

This product training session is designed for current customers using the HCP Reputation Management product. This is best for brand new customers to HCP or brand new team members at your agency that want to better understand how the product works. At the end of the session we will open it up for questions.

This product training session is designed for current customers using the HCP Training product. This is best for brand new customers to HCP or brand-new team members at your agency that want to better understand how the product works. At the end of the session, we will open it up for questions.

Every Tuesday, 3:30pm-4:30pm EST

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HCP Experience Management – Product Training Session

HCP Training – Product Training Session

This product training session is designed for current customers using the HCP Experience Management product. This is best for brand new customers to HCP or brand-new team members at your agency that want to better understand how the product works. At the end of the session we will open it up for questions.

This product training session is designed for current customers using the HCP Training product. This is best for brand new customers to HCP or brand-new team members at your agency that want to better understand how the product works. At the end of the session, we will open it up for questions.

Every Tuesday, 2pm-3pm EST

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Every Thursday, 1pm-2pm EST

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HCP Training – Product Training Session

This session is designed for current customers utilizing the HCP Experience Management product. During this session you will review your first monthly feedback report and we will discuss best practices. The end of the session will be left open for any questions.

HCP Experience Management – Month 1 Report Review Training Session

This session is designed for current customers utilizing the HCP Experience Management product. During this session you will review your first monthly feedback report and we will discuss best practices. The end of the session will be left open for any questions.

First Tuesday of the Month, 12:00pm-1:00pm EST

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Third Tuesday of the Month, 12:00pm-1:00pm EST

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Q&A Sessions

Our Q&A Sessions are open forums for current customers using HCP product solutions to ask questions related to a feature or functionality of the product.

Register for the product session of your choice.

QA Sessions _ Training

Training

Get your HCP Training questions answered

Every 2 weeks on Wednesday,
2:30pm-3:30pm EST

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Experience
Management

Get your Experience Management questions answered

Every 2 weeks on Wednesday,
2:30pm-3:30pm EST

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Reputation
Management

Get your Reputation Management questions answered

3rd Thursday of every month, 2:30pm-3:30pm EST

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Integrations

Get your questions related to product integration capabilities answered

2nd Thursday of every month, 2:30pm-3:30pm EST

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Customer Workshops

Build on your HCP product expertise with monthly Customer Workshops. These workshops go beyond our standard onboarding training. They teach customers how to utilize the platform to solve common problems and drive results. Attend live workshops or watch the recordings and get one step closer to becoming an HCP product expert.
  • Upcoming

    An Hour with HCP Nurse Authors

    Wednesday, August 31, 2022, 2:00pm EST
    Spend an hour with HCP's Nurse Authors to learn how to take full advantage of our training catalog and create employees who feel well educated and valued.

    Register Now

On-Demand Workshop Recordings

  • Join us for a Customer Workshop on July 28th at 12pm MST to learn how to navigate your online presence, grow your client and caregiver base, and use search engine optimization (SEO) to set yourself apart from the competition.

    Watch Now

  • Are you using your HCP Experience Management data effectively? Join us for a Customer Workshop to learn the benefits of each report, how to make the most of them, and what data you should be leveraging.

    Watch Now

  • Dive deeper into the learner experience side of the platform - understand how to help guide learners to log in, access their training content, and utilize the mobile app.

    Watch Now

  • There's probably a gap between your ideal client and caregiver experience and the experience they're actually having with your agency. Understanding where those gaps are, and what you can do to fill them, is key to your agency's success.

    Watch Now

  • One of the most important things you can do for your clients and caregivers is to make sure you're using a good training platform to its fullest extent.

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  • Let's face it: potential clients and caregivers care a lot more about what your current clients and caregivers say about your business than what you say about it. With that in mind, we're ramping up our efforts to help our customers maximize their use of HCP Reputation Management (formerly Review Manager).

    Watch Now