Satisfaction Management

Take Your Clients & Caregivers From Satisfied to Loyal

Measure and improve client/caregiver loyalty, learn where you can improve, and boost retention across the board—while saving time for you and your team

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How it Works

We Survey Your Clients & Caregivers

A sample of your clients and caregivers is surveyed monthly to get detailed feedback and unbiased satisfaction scores.

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You Receive Satisfaction Reports Every Month

Access individual client and caregiver surveys to learn exactly how you can improve quality of care, reduce turnover, and grow your home care agency.

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You Earn Best of Home Care Awards Based on Your Scores

Based on your client and caregiver satisfaction scores, qualify for prestigious awards to set your home care agency apart from the competition.

THE PROGRAM IN ACTION

See How Other Agencies Have Seen Success

Read how an agency in Connecticut used our surveys to rally their staff behind what’s most important—and nearly doubled their revenue.

Read Case Study

THE PROGRAM IN ACTION

See how other agencies have seen success

Read how an agency in Connecticut used our surveys to rally their staff behind what’s most important—and nearly doubled their revenue.

Read Case Study

What You Get

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PROGRAM DETAILS

Client & Caregiver Phone Surveys

Individual Feedback & Scores

Each client or caregiver surveyed rates your agency across five categories and answers follow-up questions about the scores. You can also pick custom questions to get the insights most important to you.

Detailed Reports

Customizable reports designed by our experts to help you pinpoint your strengths and weaknesses as an agency.

Benchmarking and reports

PROGRAM DETAILS

Benchmarks & Trends

Net Promoter Score Analysis

Learn which clients and caregivers are promoting your business, and what you can do to help more of them become promoters.

Long-Term Trend Analysis

See how your scores trend over time across ten rated categories measuring core aspects of your business.

Regional & National Benchmarking

Compare your scores against regional and national competition to know where your agency stands.

PROGRAM DETAILS

Get proof of quality for potential clients and referral sources

Awards and certifications cluster

Learn more about award qualification.

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Get Certified as a Trusted Provider & Trusted Employer

By surveying their clients and caregivers, agencies in our program have made a commitment to listen. As such, we certify every agency in our program with Trusted Provider and/or Trusted Employer to give them third-party proof of their commitment to excellence.

Gather Data to Prove Your Quality to Referral Partners

Use quantifiable proof gathered by a well-known third party to show referral sources that your agency can be trusted with their referrals.

Earn Best of Home Care Awards

Based on the scores you receive from clients and caregivers, become eligible for Best of Home Care awards—the top awards in the home care industry.

Integrate Your Home Care Software

Connect with your favorite home care software to automatically keep your client and caregiver calling lists up to date inside our HIPAA-compliant system.

Learn About Integrations

Home Care Pulse Integrated Software Partners

See It In Action

Consult with one of our program experts to see how powerful client & caregiver insights can take your agency to the next level.

Request a Demo

See It In Action

Consult with one of our program experts to see how powerful client & caregiver insights can take your agency to the next level.

Request a Demo