Success Stories

See why more than 1,600 home care agencies choose Home Care Pulse

View our customer success stories.

LIFETIME Care At Home Secures Referral Partnerships Using Satisfaction Data

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“When I’m talking to potential clients or referral sources, I don’t really talk about services anymore, because there are over 600 other agencies doing that. What I show is our outcomes. I show them our scores and tell them to go ask other agencies what their scores are.” […] “

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SYNERGY of Carlisle, PA: From “What’s a Caregiver?” to 4-Time Leader in Excellence

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“You have to learn the kind of culture [your caregivers] are looking for. It isn’t just about money or they’d be working in a warehouse. We have a ton of warehouses near us and they all pay a minimum wage of $15 an hour […] ”

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Right at Home of Midlothian, TX Uses Client and Caregiver Feedback to Find Their Blind Spots

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“As a business owner, you take pride in your business and you can be blind to what’s going on. As much as it stings, we need to know what the gaps are and we can’t always see that with our own eyes […]”

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LIFETIME Care At Home Uses Client/Caregiver Satisfaction to Motivate Office Staff

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When our monthly surveys from Home Care Pulse come out, my staff knows that the following week, it will be discussed at our staff meeting. They are each responsible for an area of the report. If they’re below a 9 [out of 10], they need to be prepared with an answer of what we need to do to improve it […] “

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At Your Side Care – The Woodlands Finds Unexpected Benefits By Gathering Client/Caregiver Feedback

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“It’s so easy to not realize what you’re not doing, and it’s so easy to not realize that what you are doing isn’t as helpful as you thought it was […] “

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Carefree Home Care Uncovers and Resolves Caregiver Training Shortcoming

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“Partnering with Home Care Pulse and getting these surveys has been eye opening. . . Some things we thought we were doing really great on we can see that we needed some changes—especially with our caregivers […] “

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What Our Customers Have to Say

Using Feedback to Measure Success & Grow

Qiana James
Founder & CEO
Friendly Faces Senior Care in Houston, TX

Home Care Pulse Helped Us Grow 125% In Nine Months

Larry Burgher
Executive Director
Personal Service Providers in Hoquiam, WA

Using Client Feedback to Boost Client Satisfaction

Angie Landmesser
Executive Director of Operations
Partners in Senior Care in Grayslake, IL

Honest, Real-Time Feedback from Clients and Caregivers

Tom & Jennifer Bollum
Owners
Live Well at Home by Eskaton in Roseville, CA

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