WEBINAR SERIES

3/12: The Whisper or the Shout? Which Negative Feedback is More Damaging to Your Senior Living Company’s Reputation?

What’s one of a company’s most valuable yet commonly overlooked assets?

If you said its reputation, you’re absolutely right.

What people say about your senior living organization affects profitability, credibility, ability to recruit, and ultimate success. But, it’s not just what they say, it’s how they say it. Some whisper while others shout—and both have far-reaching implications.

Join us on Tuesday, March 12th at 2 p.m. ET, to learn how to master the art of responding to the whispers and shouts, and why doing so can help you build a 5-star reputation.

You’ll learn:

  • How to identify and improve underlying issues that are eating at your company’s reputation
  • How to respond to negative reviews beyond your control
  • Why it’s time to take an active role in gathering and acting on employee and customer feedback

As a bonus for attending, you’ll also receive a free guide for Building a Successful Review Campaign.

Don’t miss this outstanding opportunity to gain the skills to build a thriving reputation.

Complete the form to register today!

Presenters:

Josh Kondik
VP of Sales Strategy and Operations | HCP

Rachel Kesselem
Senior Account Executive | HCP

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