WEBINAR SERIES
4/18: Why Negative Feedback is a Gift—How to Start Learning From Your Caregivers & Clients
Thursday, April 18th, 2024
Thursday, April 18th, 2024
Thursday, April 18th, 2023
1:00pm EST | 60 min
1:00pm EST | 60 min
1:00pm EST | 60 min
What’s the most overlooked gift someone could give your home care business? A negative review.
Why? Because this is where you can learn from your employees and customers. What people say about your home care organization affects profitability, credibility, ability to recruit, and ultimate success.
Join us on Thursday, April 18th at 1 p.m. ET, to learn how to master responding to negative feedback, and how to amplify your positive feedback to build a 5-star reputation.
You’ll learn:
- How to identify and improve underlying issues that are eating at your company’s reputation
- How to respond to negative reviews beyond your control
- Why it’s time to take an active role in gathering and acting on employee and customer feedback
As a bonus for attending, you’ll also receive a free guide for Building a Successful Review Campaign. Don’t miss this outstanding opportunity to gain the skills to build a thriving reputation. Complete the form to register today!
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Presenters:
Evan Westensee
Senior Account Executive | HCP
Chris Trempe
COO | SwyftOps
Tasha Robertson
VP of Engagement | SwyftOps
