When it comes to your employees, you need both quantity and quality. According to the 2015 Private Duty Benchmarking Study, caregiver turnover rose to 61.6% in 2014, which means it’s time for providers to evaluate their hiring practices to find not only the most but also the best recruits. If retaining quality caregivers starts with recruiting, what does it take to find caregivers who will last?...
You want to help people. We want to help you help people.
As the home care industry’s leading satisfaction management firm, Home Care Pulse supplies you with powerful insights, resources and data that allow you to provide better care to those you serve. Better care leads to more referrals and, in turn, more clients. As your client base grows, so does your revenue, allowing you to hire more caregivers and care for more people. It’s a beautiful thing, and we love being part of it.
What is your greatest opportunity for growth?
In order to provide care, you need caregivers. Did you know that nearly 50% of home care providers report caregiver shortages as the single greatest threat to the growth of their business? We give you the information and tools you need to hold onto your top caregivers.
Current clients can be some of your greatest sources of referrals, but only if they like your business. We can provide you with honest, valuable feedback from your clients, as well as training on how to address concerns and improve the level of care your clients receive.
Leading homecare providers noted that 47.2% of their top revenue-generating referrals came from professional sources. We provide valuable third-party data to help you market your value and prove your quality to local professionals.
Increase client and employee satisfaction, set your home care business apart, define clear goals and double your business. Steadily improve the long-term health of your home care business with our cost-effective, monthly pricing plan. Click on a button below to contact us for more info or call (877) 307-8573 to talk with one of our live team members.
We are now able to show our referral sources REAL results. Home Care Pulse shows our clients, referral sources and most importantly, our Comfort Keepers we are committed to being the premier provider in Northern Virginia.
Michael & Laura Pierce, Comfort Keepers
We use both the Customer Surveys as well as the Employee Surveys. It is always so informative to get such real and unfiltered information from our clients and caregivers. Home Care Pulse is great for customer satisfaction as well as caregiver retention!
Laurie Miller, Apple Care and Companion
Our clients and caregivers have expressed gratitude in showing that we care about them by having a third-party vendor conduct these surveys. The reports are easy to read and understand, and the data adds validity to our agency caring about quality in our work.
Vikki Kalitsi, Visiting Angels
When I am meeting with a prospective client, I can provide feedback summaries which give the client confidence that our services will live up to their expectations. Our care recipient’s families view our interest in their feedback as a very positive thing!
Jill Stewart, Visiting Angels
Home Care Pulse has given us an inside perspective into how our clients feel and how our caregivers are being treated, that we would normally not be able to obtain. We look forward to this inside information; it truly sets us apart.
Susan Dost, Sheridan In-Home Health Care
Home Care Pulse has been phenomenal for our business. It gives us real data regarding how we are doing and allows us the opportunity to visually see our strengths and weaknesses, and the Best of Home Care Award has become a terrific marketing tool.
Sarah Short, Comfort Keepers
Home Care Pulse has allowed us to continue to provide our clients with a level of care which meets and exceeds their expectations. From a management viewpoint, it gives us the details we need to measure each caregiver’s performance.
Randy Walden, Heart Warming Care
The feedback we receive each month is timely and extremely helpful to us. I’m impressed with how clients and their family members will open up to Home Care Pulse and let you know things that we wouldn’t otherwise hear.
Gary Staples, Aspen Senior Care
Before Home Care Pulse, I believed I knew how my customers perceived our services. The level of detail our customers are willing to share with Home Care Pulse has revealed blind spots in our quality that we would not have otherwise uncovered.
Julie-Ann Parrott, RetireEase
Home Care Pulse has proven to be an invaluable resource. I have found that our clients are much more willing to provide detailed and honest communication via Home Care Pulse than with mailed surveys or when we call them directly.