• business woman using social media

How to Select Social Media Sites for Your Home Care Business

Does your business really need a Pinterest account? Is Google+ worth your time? With so many social media sites available, it can be hard to determine which accounts will help your company. Social media can [...]

By |May 18, 2016|Categories: Articles|Tags: , , |0 Comments
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Top 5 Reasons Why Clients Choose a Home Care Provider

Each month, Home Care Pulse conducts thousands of interviews with home care clients across the country. During these interviews, Home Care Pulse associates ask clients, “Why did you select your provider over others?” Their answers [...]

By |May 10, 2016|Categories: Articles|Tags: , , |2 Comments
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4 Ways to Improve Communication with Clients

George Bernard Shaw once said, “The single biggest problem in communication is the illusion that it has taken place.” Often business owners overlook the importance of communication with clients or assume that it’s taking place [...]

By |May 5, 2016|Categories: Articles|Tags: , , |0 Comments
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The Power of Office Staff in Shaping Client Satisfaction

Branding is a composite of your clients’ impressions and experiences with your company. These perceptions are often formed early, after the first phone call or the first home visit. Though these initial impressions can be [...]

By |May 4, 2016|Categories: Articles|Tags: , |0 Comments
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Increase Caregiver Engagement by Providing Opportunities for Growth

According to Gallup’s State of the American Workplace report, 70% of U.S. workers, including caregivers, are not engaged while at work. Many employees feel as though their work goes unnoticed and they have no real [...]

By |Apr 25, 2016|Categories: Articles|Tags: , , |2 Comments

Providing Constructive Feedback to Your Caregivers in a Positive Way

Since caregivers act as ambassadors for your home care company, they need to represent you accurately and positively. Though caregivers generally do their best to provide high quality care, at times they may offend or [...]

By |Apr 19, 2016|Categories: Articles|Tags: , , |1 Comment
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Mapping Your Client Journey

The concept of walking a mile in someone else’s shoes may sound clichéd, but applying this principle to your clients can have a significant impact on the quality of your services. It’s generally not the [...]

By |Apr 7, 2016|Categories: Articles|Tags: , |0 Comments
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4 Steps to Improve Home Care Customer Service

Siebel Ad once said, “Good service is good business.” This is particularly true in home care where customer service is the lifeblood of success. An investment in improving customer service, or the client experience, is [...]

By |Apr 5, 2016|Categories: Articles|Tags: , , , |0 Comments
  • caregiver with a diabetic woman

Caregiver Training Topics that Promote Well-Rounded Client Care

Since many caregivers begin working with little or no experience in caregiving, training is a critical part of preparing to perform their responsibilities efficiently and effectively. Quality training allows caregivers to feel confident in their [...]

By |Mar 24, 2016|Categories: Articles|Tags: , , |0 Comments
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5 Sources for Caregiver Recruitment

Caregiver turnover is on the rise, and as a provider, you’re familiar with the constant struggle to find and retain quality caregivers for your home care agency. To improve your retention, you need to start [...]

By |Mar 21, 2016|Categories: Articles|Tags: , , |0 Comments
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3 Key Professional Sources for Earning Referrals for Your Home Care Business

Home care is not an isolated industry. It is interwoven with a large network of healthcare and senior care professionals. This network is expansive, and each touchpoint between home care providers and other care professionals [...]

By |Mar 15, 2016|Categories: Articles|Tags: , |0 Comments
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How to Acquire New Home Care Clients through Consistent Tracking

Most home care executives are eager to grow their companies through new client acquisition, but not all of these executives know how to create a system for consistently driving those acquisitions. Tracking is one of [...]

By |Mar 9, 2016|Categories: Articles|Tags: , , |0 Comments
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