customer service

  • senior woman outdoors

4 Steps to Improve Home Care Customer Service

Siebel Ad once said, “Good service is good business.” This is particularly true in home care where customer service is the lifeblood of success. An investment in improving customer service, or the client experience, is really an investment in improving your business. To take your customer service to the [...]

Apr 5, 2016|Articles|0 Comments
  • Customer Service in Home Care

Customer Service 2.0: Your Clients Are Not Always Right

No matter what you do, and no matter how great the care you provide is, you will inevitably have unhappy clients. And with 85% of home care recipients reporting they chose their provider based on the company’s reputation or someone’s recommendation, providing outstanding service to upset and sometimes hostile clients [...]

Oct 6, 2014|Articles|2 Comments
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