Develop a Positive Culture
Along with your drive to provide the best quality of care to your home care clients, give your caregivers the confidence you support them and want them to succeed. Encourage feedback and use a third-party means for them to be even more open in the feedback they provide. Simply giving them a voice reduces frustrations many feel when they doubt their employer cares.
Open Communication: Meet with your caregivers regularly and evaluate them monthly. During these meetings, allow for open and honest communication.
Define Expectations: When you caregivers understand what you expect of them, they’ll be more prepared to accept constructive criticism and guidance when they don’t meet standards your agency has set.
Get to Know Them: Whether it’s a brief visit while walking through the office or a regular activity you schedule to interact with your employees, take the time to get to know them and their interests. Set aside time when you know caregivers might be coming and going from the office so you can check on their day, ask about their family, and discuss their hobbies.
Recognize and Reward: When you see your caregivers excelling in values you wish to promote and see more of in your agency, be sure to both privately and publicly recognize them for their efforts. Most managers and owners are quick to let employees know they don’t meet up with expectations and forget to provide the positive feedback. Recognition can come in simple forms but is effective in encouraging those recognized and those who witness the recognition to repeat the good behavior and actions. According to the 2017 Home Care Benchmarking Study, the forms of recognition caregivers prefer include: verbal recognition from a supervisor, vacation time/bonus/perks/gift cards, pay raises, recognition from a client, or recognition sent company-wide.
The relationship between home care owner and caregiver is dynamic with myriad factors leading to either success in caregiver retention or struggles with caregiver turnover. With the client and caregiver interviews we offer through our Quality Managment program, you are provided with valuable insights and resources to make improvements many home care agencies have benefited from in reducing caregiver turnover. Schedule an overview with our Business Development team to learn more about our program and what it can do specifically for your agency.