This course is designed to lead participants through the concept and practices of accountability in two respects: personal and mutual accountability. The benefits to fostering a culture of accountability are not far-fetched. Most organizations are well aware of the end-result—high levels of employee commitment, participation, satisfaction, and overall company morale just to name a few. What is less obvious is how to get there. Accountability is not about giving people more responsibility or punishing them for errors. The goal is simple: encourage actions that are consistent with desired results. This frame of mind sets the pace for Accountability at Work.
Identify the benefits of accountability and the areas in which it is most important.
Recognize the components for building personal accountability.
Recognize the components for encouraging mutual accountability.
Overcome obstacles to accountability.
Engage in conversations that resolve broken agreements and lead to a greater commitment to expectations in the future.