Company Description

Home Care Pulse is a software company serving North America’s fastest-growing labor market—in-home senior care. As the market leader in North America, our technology, survey, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year.

We believe in living our Core Values. We hire, fire, review, recognize, and reward based upon these values. Please do not apply if you cannot live by these core values:

  1. Service Minded – A can do attitude. Generous with our time. Selfless.
  2. Passionate – Contributing. Positive attitude. Shared WHY.
  3. Driven – Ownership. Forward thinking. Pro-active. Committed.
  4. Problem Solver – Resourceful. Collaborative. Attentive. Data driven.
  5. Continuous Learning – Teachable. Humble. Vulnerable. Insightful.
Location: Remote-US
Rexburg, ID
Durham, NC
Company: Home Care Pulse, LLC
Reporting to: VP of Customer Success
Status: Full-Time
Compensation: Salary DOE
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Duties and Corresponding Responsibilities

Our Customer Success Managers work directly with our customers to maximize the results that they achieve through our program. Their responsibilities include:

  • Working with the Vice President of Customer Success and the customer success team to ensure all customers are properly taken care of and are fully engaged with our program and products

  • Ensuring new customers receive the knowledge and education necessary to actively engage with the results of their client and caregiver surveys

  • Defining business objectives for our customers and developing  strategic directions for success

  • Reviewing and assessing customers’ progress and offering recommendations based on results

  • Organizing and conducting training webinars related to the quality management reports and online provider accounts

  • Ensuring accuracy with monthly and annual award programs

  • Helping identify issues with the customer experience and then creating long term solutions to address those issues

Qualifications

  • Basic understanding of information technology processes and documentation

  • Outstanding customer service, project management and customer relations skills

  • Excellent written and verbal communication skills, detail oriented, good planning and organizational skills

  • Proven customer follow-up skills

  • Success working independently and as a member of a close knit team

  • Ability to learn and assimilate new information quickly

  • Flexibility to adjust to dynamic work environments with the ability to contribute to growing and improving team processes

  • Ability to foster and develop customer relationships

  • Experience in business-to-business communications

  • Proven ability to motivate and influence others

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Why Work for Home Care Pulse?

Work Remote

Results matter more than when or where you work. We have team members coast to coast and we’re not looking back.

Flexible Schedules

A career with us allows you to improve your skills, while also having the flexibility to make time for family, school, and other priorities.

Generous PTO + Paid Holidays

We encourage a healthy work-life balance. Get all your vacation time up front at the start of the year.

Competitive Pay

We pay what it takes to attract and keep good talent.

Opportunities for Advancement

We’re growing fast, we promote from within, and we invest in people. Come grow with us.

Gym Membership Reimbursement

Your physical and mental health are important to us.

Team Activities

Ping pong, escape rooms, and other team activities. We know how to work hard and play hard.

Team Lunches

Even as a remote company we all feast together with monthly DoorDash credits.

401K Plans

Accelerate your retirement savings with excellent Roth and traditional 401K plans.

100% Paid Dental Insurance

Need dental work or a cleaning? It’s covered.

100% Paid Vision Insurance

We make sure your eye health is taken care of.

Disability Insurance

We want to make sure you’re covered in case of a life-changing event or event that renders you unable to work.

Other Bonuses

Like going above and beyond? We have frequent opportunities to earn a little extra.

Always Closed on Sundays

We will never ask you to come into work on a Sunday. That’s a promise.

Make a Difference

Make a difference in the life of care providers and those they care for.