Home Care Pulse is a software company serving North America’s fastest-growing labor market—in-home senior care. As the market leader in North America, our technology, survey, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year.
The Senior Customer Success Manager is responsible for ensuring high dollar (Commercial and Strategic) Home Care Pulse Customers are consistently successful with their subscription. A result of these efforts should be a high retention rate of Monthly Recurring Revenue (MRR), identification of contract expansion opportunities as well as customers willing to participate in promotional projects such as case studies and testimonials.
The Senior Customer Success Manager’s expertise in all things Home Care Pulse combined with the understanding of digital marketing and customer goals allows the Senior Customer Success Manager to work with decision makers to outline an ongoing success strategy with their subscription while providing the appropriate assistance and resources to end users so they can follow through on established goals. Customers will see the Senior Customer Success Manager as an advisor they can trust not only related to Home Care Pulse but in improving their approach to their business overall.
We believe in living our Core Values. We hire, fire, review, recognize, and reward-based upon these values.
· Service Minded? A can-do attitude. Generous with our time. Selfless.
· Passionate? Contributing. Positive attitude. Shared WHY.
· Results-Driven? Ownership. Forward-thinking. Pro-active. Committed.
· Problem Solver? Resourceful. Collaborative. Attentive. Data-driven.
· Continuous Learning? Teachable. Humble. Vulnerable. Insightful.
Are you ready to work at HCP?
Build an exciting career in the SaaS, healthcare technology, and home care industry with an award-winning, fast-growing company.
Experience a startup/agency culture but with the stability of a company who’s been in business for 10+ years (fun AND stable!) Work with some of the largest agencies, technology vendors, and healthcare tech on the planet! Be a part of a company that has been recognized multiple times as the best place to work.
At Home Care Pulse, our mission is to have a positive impact on the lives of millions of aging seniors across North America by helping the home care agencies that serve them provide better care. We do this by helping agencies capture, analyze, and act on detailed feedback from their clients and caregivers. We do what we do because we believe that every person deserves to age with dignity, respect, and love.
We offer unique solutions to one of the fastest-growing industries in the United States—in-home senior care—and we’re already a nationally recognized thought leader in the space. Those who join our team now will have opportunities to grow with the company as we enhance our product offerings.
At Home Care Pulse we hire, fire, review, recognize, and reward based upon these values. Please do not apply if you cannot live by these core values:
We hire candidates who GWC
- Get it – Must understand the WHY behind everything we do at Home Care Pulse.
- Want it – Must genuinely enjoy and want the position.
- Capacity to do it – Must have the skills, time, focus, attention, and capacity to excel in the role.