Frequently Asked Questions
How does Home Care Pulse capture detailed client and caregiver feedback?
From our in-house, US-based call center, we perform live telephone interviews with caregivers and clients (or a designated party). During the short interview, we capture satisfaction ratings across multiple areas of your business and transcribe feedback.
What if I have less than 10 clients?
If you have less than 10 clients and 10 caregivers, your agency may not be a good match for our program just yet. Having at least 10 clients and 10 caregivers helps ensure that we can gather feedback on an ongoing basis.
Does Home Care Pulse provide leads?
No. Home Care Pulse doesn’t currently provide paid leads. However, the home care agencies we work with are using their Best of Home Care awards and client feedback reports to attract more business and close more sales.
How long does each interview take?
Each interview takes between 6-8 minutes.
How often are my clients and caregivers called?
Clients and caregivers are interviewed monthly. Once an individual has completed an interview, we won’t attempt to contact them again for at least six months.
How can I earn a Best of Home Care award?
Best of Home Care awards are based on how your client and caregiver satisfaction scores rank against others in your geographic region. For more information about these awards and how to qualify, please visit our award eligibility page.
How much does it cost?
Since we interview 10% of your clients and caregivers each month, cost can vary from month to month. To request a custom quote and see if your agency is eligible for discounted pricing, request a free demo.
How does Home Care Pulse receive the information they need to perform my satisfaction interviews?
We are integrated with all major home care software providers. This enables interviewee the contact information we need to perform interviews to be safely and securely passed to our HIPAA compliant system. Our integration partners include ClearCare, ADLware, Rosemark, AppointMate, AXISCare, HomeTrak, MatrixCare, KanTime, eRSP, and Spectrum Teletrack Services.
What if my client has Alzheimer’s/dementia or a hearing impairment?
In cases where your client isn’t able to complete the interview, you can provide a responsible party that we’ll contact to ask about the care being received instead.
What if my clients or caregivers speak another language?
Interviews are available for English, Spanish, and Russian speakers.
Ready To See How Home Care Pulse Can Transform Your Business?
Connect with an expert from our team and discover how unbiased, client and caregiver feedback can transform your business, help you reduce caregiver turnover, and increase satisfaction. We’ll walk you through our online dashboard where you can review monthly feedback and get incredible insights into your home care business.