INFORMATION TECHNOLOGY TEAM

IT System Administrator

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Company Description

At Home Care Pulse, our mission is to have a positive impact on the lives of millions of aging seniors across North America by helping the home care agencies that serve them provide better care. We do this by helping agencies capture, analyze, and act on detailed feedback from their clients and caregivers. We do what we do because we believe that every person deserves to age with dignity, respect, and love.

We offer unique solutions to one of the fastest-growing industries in the United States—in-home senior care—and we’re already a nationally recognized thought leader in the space. Those who join our team now will have opportunities to grow with the company as we enhance our product offerings.

Essential Job Functions:

  • Provide support to employees of Home Care Pulse
  • Support daily IT operations

Responsibilities/Duties/Tasks: 

  • Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues for end users as well as operation resources
  • Provide technical support and account management
  • Assist in Server installation and patch management
  • Support in Cyber Security training and best practices
  • Follow up with users after problems have been resolved
  • Provide training in new technologies to employees when necessary
  • Setup computers and accounts for new employees
  • Install and configure software and operating systems and updates on PCs and Servers
  • Manage daily and weekly backups and DR testing
  • Assist in Asset management
  • Cleans and repairs computer hardware
  • Document all tasks using ClickUp tracking system
  • Keep IT Wiki knowledge base updated
  • Experience with phone systems for both an office and call center environment is a plus
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Position Details

Location(s): Rexburg, ID
Reporting to: Director of IT
Status: Full-Time
Compensation: Based on Experience

Our Core Values

At Home Care Pulse we hire, fire, review, recognize, and reward based upon these values. Please do not apply if you cannot live by these core values:

  • Results Driven

  • Problem Solver

  • Service-Minded

  • Continuous Learner

  • Passionate

Required Qualifications

  • Bachelor’s degree (relevant experience may be considered)
  • At least two years related experience required
  • Perform work under direct supervision
  • Familiar with Virtualized environments; experience with ProxMox a plus
  • Experience with Networking
  • Possesses working knowledge of Windows OS’s, Linux and Mac OS
  • Familiar with scripting (Bash, Python and PowerShell)
  • Experience in Microsoft Cloud tools such as Azure AD and Office 365 Management
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to function well in a high-paced and at times stressful environment
  • Additional tasks as assigned

Our Hiring Process

01
Review
Applicants are vetted to determine right-fit candidates.
02
Initial Call
Chat over the phone with hiring manager to get to know you better.
03
Team Interview
Meeting with some team members. (Possible skills assessment)
04

Final Meeting –Offer Extended
Concluding meeting with leadership including a personalized offer.

05

Career Launch
Concluding meeting with leadership including a personalized offer.

Why Work for Home Care Pulse?

Flexible Schedules

A career with us allows you to improve your skills, while also having the flexibility to make time for family, school, and other priorities.

Competitive Pay

We benchmark our pay rates against other comparable software companies throughout the United States to make sure we’re competitive.

Opportunities for Advancement

We’re growing fast, we promote from within, and we invest in people. Come grow with us.

Always Closed on Sundays

We will never ask you to come into work on a Sunday. That’s a promise.

Casual Dress Code

Don’t worry about getting dressed up for work. Appropriate casual dress is just fine.

Make a Difference

Make a difference in the life of people like your grandma. Who knows, maybe we’ve even interviewed your actual grandma.

Work Remote

Results matter more than when or where you work. We have team members coast to coast and we’re not looking back.

Generous PTO + Paid Holidays

We encourage a healthy work-life balance. Get all your vacation time up front at the start of the year.

Gym Membership Reimbursement

Your physical and mental health are important to us.

Team Activities

Ping pong, escape rooms, and other team activities. We know how to work hard and play hard.

401K Plans

Accelerate your retirement savings with excellent Roth and traditional 401K plans.

100% Paid Dental Insurance

Need dental work or a cleaning? It’s covered.

100% Paid Vision Insurance

We make sure your eye health is taken care of.

Disability Insurance

We want to make sure you’re covered in case of a life-changing event or event that renders you unable to work.

Other Bonuses

Like going above and beyond? We have frequent opportunities to earn a little extra.

Start your career with
Home Care Pulse

We have offices in Rexburg, Idaho and Durham, North Carolina
with remote workers across the country. We are looking for
talented individuals to join our growing team.

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