Prove That You Care About Quality, and Earn More Referrals.
Doctors, hospitals and specialists are often looking for partners to bear some of the load they carry. As a private pay home care provider, you’re in a unique situation to provide outstanding care to their clients and improve quality of life. So how do you show your dedication of quality to these potential referral sources and help them feel good about referring their hard-earned clients to you? As part of our satisfaction management program, we also host the Best of Home Care Awards, which allow you to prove your quality of care to these professionals and build a relationship of trust.
We Help You Prove Your Quality of Care. Here’s how.
Best of Home Care® Awards
Providers who enroll in our Client Satisfaction Management Program become eligible, based on their satisfaction scores, to receive the Best of Home Care® Provider of Choice Award. This annual award can be used in your marketing efforts to showcase your dedication to providing outstanding care to your clients.
Doctors, specialists and hospitals are happy to give referrals to you, as long as you provide outstanding care. We interview a subset of your clients each month and provide you with detailed feedback and reports, showing what your clients love about your company, as well as areas that could improve.
Training & Resources
Sometimes you just want a few tips to help you improve. We publish new tools and resources every month that you can access through your online dashboard. Use these resources to fine-tune your marketing, operations, recruiting and other efforts. A few of these powerful tools are available in our free resource library.
How can I earn a Best of Home Care award?
Best of Home Care awards are based on how your client and caregiver satisfaction scores rank against others in your geographic region. For more information about these awards and how to qualify, please visit our award eligibility page.
What if I have less than 10 clients?
If you have less than 10 clients and 10 caregivers, your agency may not be a good match for our program just yet. Having at least 10 clients and 10 caregivers helps ensure that we can gather feedback on an ongoing basis.
How does Home Care Pulse capture detailed client and caregiver feedback?
From our in-house, US-based call center, we perform live telephone interviews with caregivers and clients (or a designated party). During the short interview, we capture satisfaction ratings across multiple areas of your business and transcribe feedback.
How much does it cost?
Since we interview 10% of your clients and caregivers each month, cost can vary from month to month. To request a custom quote and see if your agency is eligible for discounted pricing, request a free demo.
Ready To See How Home Care Pulse Can Transform Your Business?
Connect with an expert from our team and discover how unbiased, client and caregiver feedback can transform your business, help you reduce caregiver turnover, and increase satisfaction. We’ll walk you through our online dashboard where you can review monthly feedback and get incredible insights into your home care business.