No matter what you do, you will inevitably have unhappy clients. And with 85% of home care recipients reporting they chose their provider based on the company’s reputation or someone’s recommendation, providing outstanding service to upset and sometimes hostile clients is critical to the growth of your business.
Chris Marcum, Direct of Marketing at Home Care Pulse, discusses some human habits that can prevent home care providers from giving outstanding service to current and potential clients. He also discusses ways to help your employees overcome these habits and build a “culture of caring” within your business.

Chris Marcum

Chris Marcum
Director of Marketing
Home Care Pulse