Handling Complaints
This module provides caregivers with an overview of handling complaints, whether they be from clients, family members, coworkers, or supervisors. It covers the common reasons people complain and what people tend to complain about in the healthcare setting. Aides will learn the four-step process that can be used to resolve most complaints.
- Describe the five most likely reasons people complain.
- List the top five issues complained about by healthcare clients.
- Explain the four-step process that can be used to resolve most complaints.
- Apply the same principle of handling complaints from clients to handling feedback from supervisors and coworkers.
- Use the four steps (listen, apologize, solve, thank) in your daily work when handling complaints.

Audio Included
CE Credit Hours: 1 Hour
Length: 1 Hour
State Code(s)
FL BON CE Provider#: 50-16953, Topic Approval Code: 20-547187
CDPH Approval: NAC# 7098
WA DSHS CE Code: CO1627757
Handling Complaints

Audio Included
CE Credit Hours: 1 Hour
Length: 1 Hour
State Code(s)
FL BON CE Provider#: 50-16953, Topic Approval Code: 20-547187
CDPH Approval: NAC# 7098
WA DSHS CE Code: CO1627757
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Get Unlimited Access to the Entire HCP Training Course Library
Talk with one of our program experts to learn how you can provide your care staff with valuable online training at their fingertips.