Working with Non-Compliant Clients
This module provides caregivers with an understanding of the difference between adherence and compliance and the consequences that can arise when clients fail to adhere to their care plan.
Understanding Special Communication Needs
This important topic deals with the most common special communication needs, including problems from sensory issues, stroke, dementia, and language differences.
Medical Terminology & Abbreviations – Interactive PDF
A review of medical terminology for caregivers and why using it is beneficial to the team.
Grieving With and For Your Clients
This inservice gives caregivers the knowledge and tools they need to deal with grief.
Handling Complaints
This module provides caregivers with an overview of handling complaints, whether they be from clients, family members, coworkers, or supervisors.
Helping New Clients Adjust
This module addresses the adjustment period faced by clients when they move to a new environment.
Effective Communication for Hospice Clinicians
This course covers the elements of communication and introduces tools clinicians can use to advance their communication skills.
Effective Communication in Home Health
This course offers a fresh perspective on how to effectively communicate as a home health professional.
Emotional Losses in the Elderly
This inservice provides caregivers with an overview of the many emotional losses facing people as they age, including loss of health, loss of productivity, loss of loved ones, loss of home, and mobility loss.
Communicating with Individuals Living with Alzheimer’s and Dementia
This course provides important information about the communication needs of clients with Alzheimer's disease (AD) or other dementias.
Dealing with Family Members
This course discusses how a family's history impacts how they deal with a loved one's illness.
Dealing with the Bully at Work
This module provides caregivers with a review of bullying in the healthcare environment—including what it is, who is doing it, and what they can do to make it stop!
