Effective Communication for Hospice Clinicians
This course covers the elements of communication and introduces tools clinicians can use to advance their communication skills
Working with Non-Compliant Clients
This module provides caregivers with an understanding of the difference between adherence and compliance and the consequences that can arise when clients fail to adhere to their care plan
Effective Communication in Home Care and Hospice
This program is part of the Home Care Institute Aide Series and provides information on building effective communication skills to promote desired patient outcomes
Understanding Special Communication Needs
This important topic deals with the most common special communication needs, including problems from sensory issues, stroke, dementia, and language differences
Understanding Cultural Diversity
A general overview for caregivers of cultural diversity and how it impacts a caregivers' interactions with both clients and coworkers
The Survey Process
The course provides tips for giving high-quality care all year long, whether or not a surveyor is expected!
Reporting & Documenting Client Care
This lesson provides caregivers with a review of the basic principles of client care documentation, including the ethics and legalities involved in documentation
Medical Terminology & Abbreviations – Interactive PDF
A review of medical terminology for caregivers and why using it is beneficial to the team
Helping New Clients Adjust
This module addresses the adjustment period faced by clients when they move to a new environment.
Handling Complaints
This module provides caregivers with an overview of handling complaints.
Dealing with Family Members
This course discusses how a family's history impacts how they deal with a loved one's illness.
Emotional Losses in the Elderly
This inservice provides caregivers with an overview of the many emotional losses facing people as they age.
