Hiring care professionals is important. Retaining care professionals is critical.
There are 77 million baby boomers reaching retirement age, and the demand for home care will steadily grow over the next several years. While exciting for the industry, the reality is that the only providers who will have the staff necessary to keep up with this growing demand are those who keep their care professional turnover to a minimum. This is what we call “The Care Professional Shortage Dilemma” and is why nearly 63% of home care providers report care professional shortages as the single greatest threat to their growth.
We Help With Caregiver Recruitment and Retention. Here’s how.
Satisfaction Management
You want your care professionals to enjoy their job, but it can be difficult for them to open up to you about their concerns. We interview a subset of your care professionals each month and provide you with detailed feedback and reports, showing what your care professionals love about your company, and what could improve.
Best of Home Care® Awards
Enroll in our Caregiver Satisfaction Management Program and you become eligible, based on your satisfaction scores, to receive the Best of Home Care® Employer of Choice Award. This award can be used in your recruiting efforts to showcase your dedication to your employees.
Training & Resources
Sometimes you just want a few tips to help you improve. We publish new tools and resources every month that you can access through your online dashboard. Use these resources to fine-tune your marketing, operations, recruiting and other efforts. A few of these powerful tools are available in our free resource library.
FAQs
How often are my clients and care professionals called?
Clients and care professionals are interviewed monthly. Once an individual has completed an interview, we won’t attempt to contact them again for at least six months.
How does Home Care Pulse capture detailed client and care professional feedback?
From our in-house, US-based call center, we perform live telephone interviews with care professionals and clients (or a designated party). During the short interview, we capture satisfaction ratings across multiple areas of your business and transcribe feedback.
How can I earn a Best of Home Care award?
Best of Home Care awards are based on how your client and care professional satisfaction scores rank against others in your geographic region. For more information about these awards and how to qualify, please visit our award eligibility page.
How much does it cost?
Since we interview 10% of your clients and care professionals each month, cost can vary from month to month. To request a custom quote and see if your agency is eligible for discounted pricing, request a free demo.
Ready To See How Home Care Pulse Can Transform Your Business?
Connect with an expert from our team and discover how unbiased, client and care professional feedback can transform your business, help you reduce care professional turnover, and increase satisfaction. We’ll walk you through our online dashboard where you can review monthly feedback and get incredible insights into your home care business.
