Spend an hour with HCP's Nurse Authors to learn how to take full advantage of our training catalog and create employees who feel well educated and valued.
During the COVID-19 pandemic, turnover rates in post-acute senior care soared and the need to retain employees reached desperate levels. Prior to the pandemic, the senior care sector averaged a 52% turnover rate. When COVID hit, that rate skyrocketed to a staggering 73%. Retaining employees became a daily struggle.
Join us for a Customer Workshop on July 28th at 12pm MST to learn how to navigate your online presence, grow your client and caregiver base, and use search engine optimization (SEO) to set yourself apart from the competition.
As an industry, we’re losing home-based care workers faster than we can hire them. 57% of employees leave their agency within the first 3 months of employment, and those who do stay are likely to be unengaged, burnt out, or actively seeking new opportunities (sometimes outside of the care continuum).
Are you using your HCP Experience Management data effectively? Join us for a Customer Workshop to learn the benefits of each report, how to make the most of them, and what data you should be leveraging.
Join Amber Monroe, Director of Customer Success at Home Care Pulse, and Nikki Holles, VP of HR at Right at Home, as they share how to navigate workforce shortages by understanding the mindset of a caregiver and the psychology behind their behaviors, needs, and wants.
A lot of focus has been placed on your caregivers—for good reason, but where does that leave you and your office team? You’re not exempt from burnout, uncertainty, changing schedules, and daily operations. The job satisfaction, day-to-day workload, and well-being of yourself and your team are equally important as that of your caregivers.
There's probably a gap between your ideal client and caregiver experience and the experience they're actually having with your agency. Understanding where those gaps are, and what you can do to fill them, is key to your agency's success.
Let's face it: potential clients and caregivers care a lot more about what your current clients and caregivers say about your business than what you say about it. With that in mind, we're ramping up our efforts to help our customers maximize their use of HCP Reputation Management (formerly Review Manager).
We made it to 2022 – let’s celebrate! Agencies across the country haven’t just continued to endure some of the hardest years to date—they’ve also managed to earn the industry’s most prestigious awards for best-in class care. Join us as we celebrate the home care providers that qualified for Best of Home Care Awards in 2022 and discuss what agencies can learn from our winners to qualify for an award next year.