An Hour with HCP Nurse Authors
Spend an hour with HCP's Nurse Authors to learn how to take full advantage of our training catalog and create employees who feel well educated and valued.
A Groundbreaking Solution for Soaring Turnover Rates in Post-Acute Senior Care During the Pandemic
During the COVID-19 pandemic, turnover rates in post-acute senior care soared and the need to retain employees reached desperate levels. Prior to the pandemic, the senior care sector averaged a 52% turnover rate. When COVID hit, that rate skyrocketed to a staggering 73%. Retaining employees became a daily struggle.
How Reputation Management Can Impact Your Search Engine Optimization
Join us for a Customer Workshop on July 28th at 12pm MST to learn how to navigate your online presence, grow your client and caregiver base, and use search engine optimization (SEO) to set yourself apart from the competition.
What Agencies Are Failing to Address About Workforce Shortages
As an industry, we’re losing home-based care workers faster than we can hire them. 57% of employees leave their agency within the first 3 months of employment, and those who do stay are likely to be unengaged, burnt out, or actively seeking new opportunities (sometimes outside of the care continuum).
How to Leverage Your Experience Management Reports in Your Agency
Are you using your HCP Experience Management data effectively? Join us for a Customer Workshop to learn the benefits of each report, how to make the most of them, and what data you should be leveraging.
Understanding the Psychology of Caregivers
Join Amber Monroe, Director of Customer Success at Home Care Pulse, and Nikki Holles, VP of HR at Right at Home, as they share how to navigate workforce shortages by understanding the mindset of a caregiver and the psychology behind their behaviors, needs, and wants.
The State of Home Care in 2022
As "these unprecedented times" became the day-to-day, agencies changed up their strategies, pioneered new approaches, and thrived in 2021.
How to Construct a Home Care Operation Model That Builds Leaders
A lot of focus has been placed on your caregivers—for good reason, but where does that leave you and your office team? You’re not exempt from burnout, uncertainty, changing schedules, and daily operations. The job satisfaction, day-to-day workload, and well-being of yourself and your team are equally important as that of your caregivers.
How to Maximize Your Use of HCP Experience Management
There's probably a gap between your ideal client and caregiver experience and the experience they're actually having with your agency. Understanding where those gaps are, and what you can do to fill them, is key to your agency's success.
How to Maximize Your Use of HCP Training
One of the most important things you can do for your clients and caregivers is to make sure you're using a good training platform to its fullest extent.
How to Maximize Your Use of HCP Reputation Management
Let's face it: potential clients and caregivers care a lot more about what your current clients and caregivers say about your business than what you say about it. With that in mind, we're ramping up our efforts to help our customers maximize their use of HCP Reputation Management (formerly Review Manager).
2022 Best of Home Care Awards Webinar
We made it to 2022 – let’s celebrate! Agencies across the country haven’t just continued to endure some of the hardest years to date—they’ve also managed to earn the industry’s most prestigious awards for best-in class care. Join us as we celebrate the home care providers that qualified for Best of Home Care Awards in 2022 and discuss what agencies can learn from our winners to qualify for an award next year.
