Taking Action on Customer Satisfaction: The Definitive Guide to Leveraging Your Net Promoter Score (NPS)
Discover everything you need to know about Net Promoter Scores and how to use them to your advantage in this definitive guide.
Differentiating Your Business by Boosting Satisfaction: 5 Ways to Pull it Off in Post-Acute Care
Setting yourself apart from the crowd is what separates the ultra-successful from the also-rans. In this article we'll explore five ways to do it by boosting customer and employee satisfaction.
Who You Gonna Call? 30 Ways to Bust ‘Ghosting’ by Post-Acute Care Employees
There’s something strange in the neighborhood. There’s something weird and it don’t look good. No, we’re not talking about Slimer and Mr. Stay Puft waging a spiritual assault on New York City. We’re talking about a phenomenon that’s risen in the post-acute care industry.
CMS Scuttles CoreQ Proposal: How Do SNFs Keep Surveys Afloat?
If you work in the senior living arena of post-acute care, you may have recently been diving deep into CoreQ surveys to fit the mandate under the latest CMS rule proposal. After hearing the news of this proposed regulation’s suspension, some organizations may be feeling left high and dry.
5 Strategies for Strengthening Referral Relationships in Post-Acute Care
Post-acute care organizations should always be looking for new opportunities to expand their services and increase revenue. Veterans are a prime example of an often underserved yet highly profitable market segment.
Unlocking Revenue Opportunities: How to Benefit From VA Referrals in Home Care
Post-acute care organizations should always be looking for new opportunities to expand their services and increase revenue. Veterans are a prime example of an often underserved yet highly profitable market segment.
Why You Need to Keep Your Finger on the Pulse of Inquiry Calls
The return on your investment from all other sales and marketing efforts depends on how your inquiry calls are handled. If you’re just talking the talk but not walking the walk, you’re going to lose the caller to a competitor.
Survey Fundamentals
With this self-guided courses, you will get an introduction on how to navigate your HCP Experience Management dashboard. Learn how to utilize HCP reports to analyze data and identify trends in your client satisfaction feedback.
Predicting the Future: 3 Steps to Creating the Next Generation of post-acute care Leaders Within Your Agency
We need to build an industry perception that attracts top talent, and that starts with you.
Why You Need to Track Recruitment Data—And Which Metrics Are the Key to Your Success
Join Rachel Gartner, CEO of CareWork, as she breaks down the key data and metrics home care agencies should be tracking to improve recruitment, and how they can help to solve caregiver shortages.
Developing Intention Behind 90-Day Retention
Agencies that are focusing on improving their 90-day retention are seeing increases in revenue, satisfaction, and overall retention. Here's how you can too.
How to Take Control of Your Agency’s Finances in 5 Minutes Per Month
When you're utilizing the right strategies to predict your agency's financial performance, your success won't feel like such a gamble anymore.
