Client satisfaction has always been the center of attention for most home care agencies, but did you know that their voice is now playing an important role in how you market yourself?
If we told you that with just 60 questions you could have a better grasp on where your business is currently than ever before, would you want them?
Olivia Jones, Executive Vice President of Care Advantage Inc. has been working in personal care for 23 years and is here to highlight five secrets to improve your home care scheduling processes. In this episode we'll discuss: - What the five secrets are - How Olivia has seen these secrets work effectively across their 27 locations - What results you can expect to see from implementing these secrets
To be the best you can be, it takes more than just providing quality care. You need to find something that sets you apart and emphasize that through all of your communication channels.
Brett Ringold, Vice President of family-owned agency, A Long Term Companion is here to highlight his decade of experience recruiting and retaining caregivers after having been a recipient of home care himself. We'll dive into office staff culture, mastering caregiver scheduling, measuring caregiver satisfaction, refining your onboarding process and much more. Tune in to learn tips that you can begin implementing in your home care business today!
Barbara Karnes, author of 'Gone From My Sight', 'The Little Blue Book' and 'The 11th Hour' shares what she's learned from 40+ years of experience educating and training care workers on the end of life experience. She's known as the pioneer of the hospice industry and with over 30 million copies sold of her books, she's the expert on all topics around death and end of life.
Join Stephen Tweed, as he gives you specific strategies and insights to grow your top-line revenue, and improve the financial performance of your home care company.
As the first line of contact, home care schedulers play an important role in satisfaction – both, for clients and caregivers. It's important that they have the training needed to be successful in their roles.
Mitch Williams, Owner of Home Helpers, San Mateo is the only home care agency in California to win the Best of Home Care Leader in Excellence Award six years in a row. He’s here to share when, why and what outcomes they’ve driven while measuring client and caregiver satisfaction.