As "these unprecedented times" became the day-to-day, agencies changed up their strategies, pioneered new approaches, and thrived in 2021.
A lot of focus has been placed on your caregivers—for good reason, but where does that leave you and your office team? You’re not exempt from burnout, uncertainty, changing schedules, and daily operations. The job satisfaction, day-to-day workload, and well-being of yourself and your team are equally important as that of your caregivers.
There's probably a gap between your ideal client and caregiver experience and the experience they're actually having with your agency. Understanding where those gaps are, and what you can do to fill them, is key to your agency's success.
Let's face it: potential clients and caregivers care a lot more about what your current clients and caregivers say about your business than what you say about it. With that in mind, we're ramping up our efforts to help our customers maximize their use of HCP Reputation Management (formerly Review Manager).
We made it to 2022 – let’s celebrate! Agencies across the country haven’t just continued to endure some of the hardest years to date—they’ve also managed to earn the industry’s most prestigious awards for best-in class care. Join us as we celebrate the home care providers that qualified for Best of Home Care Awards in 2022 and discuss what agencies can learn from our winners to qualify for an award next year.
Over the last 24 months, the pandemic has impacted nearly every aspect of our lives, including your everyday operations as a business owner. It hasn’t been uncommon to hear, ‘try this’, ‘add that’, ‘start doing this’, or ‘buy more of that’. As we move into the new year, we want to help you eliminate some things that may not be driving your home care business forward.