client satisfaction

  • Caregiver-with-woman-in-wheelchair-on-a-walk

Satisfaction Management and Its Role in Your Home Care Business

The baby boomer generation is living longer than any other generation in recent history. The majority of individuals desire to stay in their homes where they raised families, where memories can be relived, and where safety is felt. The only issue is how to stay home when the daily activities [...]

Oct 14, 2016|Articles|2 Comments
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Top 5 Growth Opportunities for Home Care Providers

As more baby boomers near retirement age, the home care industry will grow. According to the National Association of Areas Agencies on Aging (n4a), by 2030 more than 70 million Americans will be age 65 and older with 90% of them wanting to age in place. What does that mean [...]

Jun 17, 2016|Articles|2 Comments
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5 Things that Set a Provider Apart from the Rest

Owning a home care business is a stressful endeavor. Between balancing caregiver morale and customer satisfaction, your hands are full. However, being busy doesn’t mean you can’t find areas of your business to improve. In the 2016 Home Care Benchmarking Study, we asked hundreds of home care providers what qualities [...]

May 30, 2016|Articles|0 Comments
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Top 5 Reasons Why Clients Choose a Home Care Provider

Each month, Home Care Pulse conducts thousands of interviews with home care clients across the country. During these interviews, Home Care Pulse associates ask clients, “Why did you select your provider over others?” Their answers to this question were recorded and analyzed for the recently published 2016 Home Care Benchmarking [...]

May 10, 2016|Articles|5 Comments
  • Senior woman using phone

The Power of Office Staff in Shaping Client Satisfaction

Branding is a composite of your clients’ impressions and experiences with your company. These perceptions are often formed early, after the first phone call or the first home visit. Though these initial impressions can be changed with time, bad impressions are hard to erase. For this reason, it’s important that [...]

May 4, 2016|Articles|0 Comments
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Mapping Your Client Journey

The concept of walking a mile in someone else’s shoes may sound clichéd, but applying this principle to your clients can have a significant impact on the quality of your services. It’s generally not the basic service offerings that bind clients to a brand; it’s the small details and positive [...]

Apr 7, 2016|Articles|0 Comments
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4 Steps to Improve Home Care Customer Service

Siebel Ad once said, “Good service is good business.” This is particularly true in home care where customer service is the lifeblood of success. An investment in improving customer service, or the client experience, is really an investment in improving your business. To take your customer service to the [...]

Apr 5, 2016|Articles|0 Comments
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Gathering and Using Data to Grow Your Home Care Business

I’d like to begin by thanking all of the participants of our 2016 Study survey. Thank you for taking the time to review your annual performance and for sharing that information with us. The survey for the 2016 Home Care Benchmarking Study is closed, and our analysts are currently compiling [...]

Mar 2, 2016|Articles|1 Comment
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4 Ways to Use Your Home Care Pulse Reports to Improve Customer Retention

According to a study by the Harvard Business School, “increasing customer retention rates by 5% increases profits by 25% to 95%.” Despite this, many leaders neglect to make customer retention a major part of their business plans. Luckily, there are a few simple ways you can use the data and [...]

Aug 6, 2015|Articles|1 Comment
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How to Make a Good Impression during Client Visits

First impressions are important. According to Psychology Today, the information we gather during our first moments with a person will affect how we interpret all of their behavior going forward. If you make a bad impression, it is extremely difficult to reshape that impression into something positive later. When it [...]

Jul 23, 2015|Articles|1 Comment
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