We’re Home Care Pulse, a leading provider of experience management & surveys, caregiver/CNA training, and online reputation management.

Have you heard any of these complaints from your clients?

While most home care agencies work extremely hard to provide great care to every client, there’s still a great deal that can be done to improve care and ensure even better experiences for clients.

At Home Care Pulse, we conduct surveys with thousands of seniors every month to understand their experience receiving home care and identify where the agencies serving them can improve. In doing this, we’ve identified ten top areas of client complaints. How many of these might be an issue for your agency?

1. Confusion in communication due to multiple caregivers caring for one client.

Clients like having the stability of one caregiver and one point of contact. Having a “point man” ensures responsibility is taken and assures clients that nothing will be lost in communication.

2. Caregivers who aren’t punctual.

Home care clients commonly report that caregivers come late or leave early. Some clients are on a strict schedule, and having a caregiver show up late means they could be left unattended. It can be a huge inconvenience for family members who have to stay longer while missing out on those extra 10-20 minutes they’re paying for.

3. Inconsistent quality of care.

Some caregivers are better at their job than others, but it can be really frustrating for a client when one caregiver is exceptional, then the next performs only basic tasks. Read our posts on recruiting, retaining and training quality caregivers to ensure your level of care is always reliable.

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4. Caregivers spending too much time on phones.

Clients get really irritated when caregivers are on the clock and wasting time on their phones, neglecting the client. Enforce strict rules about cell phone usage, set a standard penalty for those who break the rules, and hold your caregivers accountable.

5. Lack of caregiver training.

Clients are sometimes upset when caregivers can’t perform basic cooking and cleaning requests. One woman we interviewed said when she asked her caregiver for a grilled cheese sandwich, the young woman stuck cheese on a piece of bread then dropped it in the toaster, creating a huge mess. Some caregivers may benefit from basic cooking instructions or recipes.

6. Cultural differences/language barriers.

Many cultures have different standards for cooking and hygiene. If you hire someone from another country, teach them about our customs and basic words in English before they start working. Language barriers and cleanliness differences can be very troubling and frustrating for your clients.

7. No discounted rates for 12+ hour shifts.

Clients who have a greater need for help will pay much more than those with only basic help needed.  If your budget allows, try to take off a dollar or two for those long visits. This could be more difficult with the recent changes to caregiver exemptions, but clients will appreciate whatever effort you can make.

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8. Pay schedule is inconvenient.

Some companies send out a weekly bill, but some clients prefer monthly billing since it’s easier to keeping track of payments. Keep clients in mind when planning your billing schedule.

9. Being charged time and a half.

Clients complain of being charged time and a half on holidays, which equals to about $30/hour. They feel that’s too steep and care shouldn’t cost that much. If you’re able to make adjustments, do so. At the very least, provide information for clients, so they understand why this policy is in place.

10. Not being told when caregivers call in sick.

It’s not uncommon for caregivers to call in sick to the office, but the office doesn’t call the clients or send a replacement. This is a communication problem that could cause astronomical problems for your clients and your home care business.

While all businesses struggle in one way or another, it’s important to take a detailed and honest inventory of your performance. Only by doing this can you begin the road to improvement and create a growing, healthy home care business. If you’re making one or more of these mistakes, take the necessary steps to solve the problem and prevent the negative impact these issues could have on your client pool and reputation.

Wondering what caregivers are saying? Check out the Top Ten Complaints from Caregivers

What Complaints Do Your Clients Have?

It’s good to know the top complaints that are general throughout the industry, but it’s better to understand the specific complaints that your clients have. In our Quality Management Program, we call your clients (and caregivers) as a third party to get unbiased, direct feedback on how you can improve. Then we provide this feedback to you in custom reports with a breakdown of exactly where you can improve. To learn more about how you can learn exactly what your clients are saying about you, schedule a demo with one of our specialists today.

We’re Home Care Pulse, a leading provider of experience management & surveys, caregiver/CNA training, and online reputation management.

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  1. Stan Lawson October 2, 2013 at 1:06 pm - Reply

    It is very hard to be all things to all people, but the things you list here go beyond personality conflicts. We try very hard to avoid these issues. Thanks for the article.

    • Anonymous June 5, 2016 at 11:12 am - Reply

      Sorry, but if a carer isn’t willing to adapt to clients needs, they shouldn’t even be a carer in the first place.

      • A June 14, 2016 at 12:01 am

        Clients want more from carer than they do from family members. If it wasn’t for carer many clients, would be in nursing home or even worse —DEAD!!!

      • Unlnown March 20, 2018 at 12:18 am

        Your so right

      • CHHA that need a better job August 9, 2018 at 11:11 am

        I would like to know what to do about a company that hires home health aides then messes up with their pay for their home health aides every so often and they always have an excuse like we switch banks. When it’s not that they have a new payroll company that messed up with the hours and excuses and excuses like every few months they miss payments people do not get paid. We have to show up there to get our checks and I am stilled owed a check when my client switched companies because he moved to a different location in the same state but the agency that handled the case did not work for this area he is living I moved along with him because he liked me and like my work ethic. They still owe me from 2014 August 17,18,19 days that I worked they tried to pin the blame on the other company but I never had that problem before. As soon as I am a couple month along the pay problems begin I do not get paid all the hours and when I do get paid and sometimes they don’t even have my pay. It does not happen every month but every 3 months we get this problem all the time. My client called several times to find someone to come to supplement me because I had to go to the doctors and they put him through a voicemail making me have to schedule an appointment for him and me so I can assist him as well while I see the same Doctor. I get no vacation or PTO.I get no paid leave and we have to ask for it if we want some time off the insurance is the worst insurance I would call it a discount plan because you pay the original fee the doctor charges then you make a claim after you’ve reached 4 thousand dollars. Yet they expect loyalty and for us to promote their business. My client is fed up and he said he is switching companies and keeping me and he has picked a good agency he want to however submit a complaint because of all that I had to sacrifice like I have to go to this clinic the same day and the same time the Doctor has to see us both because of their lack of work ethics and whenever I call they are looking to hang up quickly its like they do not have any customer service skills not even with the patient.

      • Patty December 3, 2018 at 6:21 pm

        Or the care givers who want to talk al day or run thier arrons when they are supposed to take you to do arrons. Then rush you because it’s time for them to get off the clock. Call in sick all the time and late every day

      • Tami Newman April 20, 2019 at 5:23 pm

        Amen and so true

      • Clara November 28, 2019 at 12:04 am

        Clients and family tend to take advantage of good care givers..there needs to be boundaries. Care givers are not suppose to be the clients everything…that is why they have family. But often once they have a good care giver, they burn that caregiver out because of the extra things asked of them on top of their regular routine. I will give you a good example. I am a good aide. I dont sit on my cell phone. He has two other aides. One spends a good amount of time on the couch and the other on the computer. Both aides pretty much do nothing. And because he can ask them to do anything because they say no and he doesn’t want to lose them, he sticks me with all of the work. And I am starting to get tired and sore because he is a big man that needs moved and changed on top of home care. I am getting frustrated because he relies on my so much..I feel he needs to have his family take him out to do things with him. Like this thanks giving I was going to call off..but because he has no one to get him ready in the morning to go to the family dinner I recruited my self. He has a daughter and a son but they are all too busy. He is already asking me about Christmas. I used to work as a certified nursing assistant but because of the lack of flexibility I quit. The pay was decent…but I got into home care hoping to be able to spend more time with my family..the pay is way less then a nursing home. But here gain flexibility out the window because someone else (family) cant be reliable. I love taking care of people…I have been do this a long time. But i am starting to think maybe I should try something with out all the lifting and the pulling…retail maybe. I mean I am only making minimum wage with no over time allowed.. and I will not be paid anything extra for working why bother.

      • Ela December 27, 2020 at 5:14 pm

        The caregiver even in breaking lunch dinner etc has to watch people with dementia. ,(Like security ) but security has really time for that and is paid with minimum wage in hour but caregiver is living and is paid with just 3 or even 2dollars in hour,

      • LovingcaringGeminiCaregiver February 22, 2021 at 1:22 pm

        I consider myself a darn good caregiver. I go above and beyond for my clients. My clients love me so much that they are so beyond mad and want to leave an agency that allowed another caregiver to lie about the other, they fired me without calling my client first. My clients were always calling and requesting me,not one time did they ever give a bad complaint about me. They are tired of constantly having new caregivers to handle their personal debit cards and what not. I got my client car insurance, a government phone. I take them to appointments. I do exactly what the ask of me without a hassle. I have been late acouple of times to clients homes but have always gotten stuff needed done. The caregiver that lied to the agency about me just sits on her phone. One client did not even know she was at her home. She lied about doing certain tasks assignments around their home which lead for me to pick up the slack the next day. The client that fired the lying caregiver did not even get a caregiver the next day. The agency did not send one. So I went to the clients home and did all that was supposed to be done. I got fired over a lazy caregiver lying. This effects my clients deeply. As they do not like others paying their bills, ect. They trust me with everything. I do not even know how to report that the new young caregiver lied about tasks she said she did but did not and how she lied to the agency. I have screen shots showing that this caregiver was asking me to meet her at the clients to show her what to do or to do things for her. But yet I am the one that got fired. Not to mention she had told my clients that that was not the job she wanted to be doing and that her mother made her do it inorder to keep her car. Makes not sense at all. I am beyond devastated.

    • Jay May 4, 2017 at 8:35 pm - Reply

      Caregivers are under appreciate in so many ways. We don’t get paid for the many things we’re asked to do. We are asked to do so much including things that is outside of our job scope. The family’s of the clients are overbearing and they always get in the way of the caregiver. Being a caregiver today feels like modern day slavery. I was asked by a clients husband to change diapers on his sick dog (pet). People will always complain and mistreat the caregiver regardless. I mean why even have such a thing as home care services!

      • Amelia November 1, 2017 at 12:56 pm

        I have to agree with you. Agencies want to pay us pennies while they make bank. Clients expect so much more from us !

      • Dee Dee January 11, 2018 at 6:04 pm

        I’m sorry, really sorry, but I would not be changing pet diapers. Matter of fact I’m allergic to cats and dog and I would humbly ask not to have a client that has pets.
        Now the extras like cooking and cleaning I don’t have a problem, but I’m not the housekeeper for the entire household if the client lives with family members, justsaying!

      • Kacey June 27, 2018 at 5:07 pm

        Well. I guess I am the exception. I have had so many provider’s in the last year. Some steal and stay on their mobile all twenty eight hours out of the thirty two I get. Some don’t show up at all. And the lies. I have had it with Universal Nursing in San,Antonio. Lie after lie. I have a terminal illness. Not dead so far.

      • Madison November 15, 2021 at 12:20 pm

        All of these things are absolutely true. I’ve heard several of my clients complain about some of these issues. I consider myself a really good care giver but we are people too. My last client was nice in the beginning but eventually got comfortable enough asking too much from me. The straw that broke the camels back was when we took a Lyft to her doctors appointment (I don’t transport her due to her breaking things in my car and being disrespectful to my property). When we finished her appointment her card was declined to get a ride back home leaving us stranded. I only keep a little bit of cash on me at a time but it wasn’t enough for the fare home and she never offered any ideas other than borrowing money off of me that I knew she wouldn’t be able to pay back. Some clients need to know the line and not get upset when we tell them that’s not in our job description. I don’t care to go above to make my clients happy but when you’re paid $10 an hour and they expect you to pay a $30 fare to get back home that just seems unreasonable.

    • Joann July 25, 2019 at 10:47 am - Reply

      I agree with Kacey. If a person is going to generalize about relatives…I can generalize about them! They want the clients pain killers and money! If a person is going to make snotty comments about family members “healthcare providers care more than family members” is full of arrogant crap! Care givers don’t show up and if they do show up they show up sick after you have told them not to come sick because your spouse is in treatment for cancer, the care givers get to sleep and i haven’t slept in 3 days! Finally, they ask me to help lift him and watch him. I have to work or sleep! I worked at a nursing home and took care of my dying sister as primary because she couldn’t afford home health care. Also the home healthcare person let my husband fall and hit his head on a metal trashcan. He has a brain tumor! What an arrogant idiot to suggest such a thing! Get out of the business! Families need you like a hole in the head! You Jerk!

      Kristi I am not including you or good healthcare people just the idiot in the nasty above. I would pay more but we still don’t get better quality

      • Noori October 5, 2020 at 11:33 am

        Don’t be mad because the truth about family members has been brought up. Family members think a home health aide is their personal lil maid. I’ve had my share of nasty family members like you, that think we work for you, fucking delusional. It’s family members like you, that use and abuse aides and get bent out of shape when told no. You are probably one of those that think a home aide is a dog walker or a carpet steamer. Get a grip, your family member and their health it’s your responsibility every day, not just on selected weekends, we only have to make sure they are fed and their asses are clean and remind them to take their medicine if they take any. If you think your family member deserves better care, stop being cheap and pay for an actual nurse that you would pay out of pocket and can tell them what to do, and how you want them to do it. But you won’t, because it’s easier to put the responsibility on someone else so you can sit here to bitch and complain about a situation you aren’t doing anything to fix. The only jerk, arrogant idiot is you. If you think you are so much better than an aide, I suggest you get your Home Health Aide certificate and get paid to wipe your own husband’s ass,

    • Denise August 24, 2019 at 11:46 pm - Reply

      This entire article is laughable because the onus is ALWAYS placed on the caregiver…never mind we are under paid, overworked, treated as modern day slaves by family members and agencies alike and treated as less than because we like caring for others. This field is quickly going on a down slide thanks to the industrial healthcare complex…I’m a caregiver for an agency but seeking my BAN so I don’t have to deal with the mountain of disrespect I have to deal with on a daily basis. It’s just not worth it anymore!!

  2. Kristi Larson October 3, 2013 at 3:24 pm - Reply

    While it is hard to accommodate everyone’s needs or to meet each client’s standard of excellence, it’s good to continually keep their needs in mind.

    If you can’t lower the price of the services, you may be able to increase the value of those services by training the caregivers to go above and beyond the call of duty by performing tasks that increase client satisfaction.

    People often feel a willingness to pay more for a service as long as they feel they are getting “the most bang for their buck!”

    Keep up the good work Stan!! It’s so awesome that you try so hard to improve the quality of living for seniors in your area!

    Kristi Larson
    SRC Manager at Home Care Pulse

  3. […] however, home care agencies aren’t without fault. Recently, Home Care Pulse posted the top 10 complaints that many agencies hear from their clients. Let’s review a few of these complaints and how a […]

  4. Elena Petrenko May 26, 2014 at 2:17 am - Reply

    I agree with every insight! These posts are key to my agency’s evaluations! The proactivity and accountability are factors that an agency cannot be successful without. I highly recommend take extra classes in health care administration and leadership.
    Thank you for the article. It is down to the point and absolutely true according to the national statistics and quality performance measures by Home Helpers agency of Fairfield county in CT.

    • Home Care Pulse June 16, 2014 at 1:07 pm - Reply

      Good suggestions, Elena. It’s a great idea to take extra classes that can add to your leadership skills. Education pays off. Clients will notice your expertise and experience.

  5. Myrna Pouloute November 16, 2015 at 4:23 pm - Reply

    I’m a single mom with a down’s syndrome son in a catch-22 situation such as taking him to/ fro doctor’s appointment in Melbourne, Orlando, Jacksonville or to pick him up at school for any reasons. I had a previous agency that gave me a worker with criminal background after she will show up 2-hrs later or don’t show up at all while I’m work. Now, I got another for 1 month with another job because I had to leave because I didn’t have the care and no funds to pay for 8 or 9 hrs to hold on to my job. This new agency workers left because the traveling cost from Titusville was too much and the second worker was pulled to a different case. Can someone help me or where to go to expose those homecare agency who doesn’t care about the family’s but getting new cases with no workers. Now I’m about to lose another job because of the ethical and treatments of this agency. I’m afraid for my son to have a trachechtomy without having everything in order. Thanks in advance for replying.

    • Home Care Pulse November 17, 2015 at 1:03 pm - Reply


      I’m sorry to hear you’ve had such a terrible experience with your care. Have you contacted the supervisor of these caregivers or the home care agency owner? Most agencies will do their best to find you a replacement and to fix the situation when a caregiver can’t come. I would start by contacting them to make sure they’re aware of what has happened. If they can’t fix it, I would talk to them about refunding you for the services that they didn’t provide. I would also recommend checking for a new provider if the situation doesn’t improve. This site only lists providers that Home Care Pulse has certified as providers of quality care. Let me know if you have any other questions. I hope things get better soon.

    • Anonymous June 5, 2016 at 11:17 am - Reply

      Complain to the CQC or Healthwatch England. In fact, complain to as many healthcare commisioners as you can. They will do inspections on the agency, and if they don’t improve, the commisioners shuts them down for good.

      • Virginia Rose Collins May 21, 2020 at 12:52 pm

        No questions, just a comment. I as a HHA, have been on both sides. Before I started as a HHA in my home for my mother-in-law, I have seen many mistakes! I have seen where agencies would send someone, who would just do nothing., just stay on their phone, and not even begin to communicate with her, or us. I have seen where one would be a hard-worker and really care, but she did not like their race. She gets in these depressing moods, and will not even talk to you, and refuses your help. Now, that I am her HHA, she seems more happy! I really try to help, when she lets me. But, I know when I get another job, it will all start again! I do Not believe you should be preducice, when someone is caring for you!!!

    • A June 14, 2016 at 12:05 am - Reply

      Many agencies and companies do not pay carers full time or hire them in for they do not want to carer to get benefits. Carers have to do what they have to do make ends meet (e.g. another job). One thing you must remember carers are there for a certain time bracket and have their own lives and families and not obligated to be there after the time expired.

  6. Penrose Senior Care Auditors December 2, 2015 at 8:31 am - Reply

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    Using the Senior Care-Check Audit app located on their smartphones, Auditors assess 150 items related to your senior’s well-being: Senior Observations, Safety, Comfort, Cleanliness, Supplies, Maintenance, and Caregiver Observations.

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  7. Anonymous February 24, 2016 at 1:17 pm - Reply

    I use a home care agency, and there’s no communication between office staff and carers. The only time they communicate, is when it’s time to give the carers details of where their next clients home is. Not only that. They suddenly get unexpected calls, so now they can only spend twenty minutes with each client. They have no social life, or family time. It’s a nightmare for both client and carer. The clients can’t always be bothered, and sometimes the carers have also had enough. I’m not sure that home care services will ever get back to how they once were.

    • Home Care Pulse February 24, 2016 at 1:44 pm - Reply

      It’s frustrating when you don’t feel like you or your caregivers have a voice with your home care agency. I would recommend It’s a website that allows you to search for home care providers in your area who have been certified for their quality of care. You can also search through award-winning providers who have been recognized for their services and their workplace. These awards are based on the ratings they’ve received through regular third-party interviews with their clients and caregivers, so you know they’re recent and reliable.

      • Anonymous June 5, 2016 at 11:21 am

        Thanks :) I really appreciate it.

    • Fran January 14, 2017 at 12:18 am - Reply

      Understand Totally.
      My question to these home health care agencies is ” Why take on a new patient when you don’t intend to get them a permanent provider? $ maybe

  8. ann stafford April 22, 2016 at 10:48 am - Reply

    I live an hour away from my mother, she receives home care 3 days a week for 1-2 hours each visit. The fridge was full of expired food, radishes with fuss, rotten vegetables , food that had been sitting in the fridge way over the expiry date. She is not being showered regularly her room smelt of urine, sheets not being changed. just unforgivable state. who do I take my complaints to above the provider also the caregiver is borrowing money from her not to mention what she may be helping herself to

    • Home Care Pulse April 25, 2016 at 9:21 am - Reply

      That sounds like a terrible situation Ann. The best person to take your complaints to is the provider (business owner) who should work to resolve them immediately. If you can’t reach the provider, you could speak with the caregiver’s direct supervisor. However, if you have already spoken to the provider and you haven’t seen a change, you should consider switching providers.

      Start by searching for a provider on There you’ll be able to find providers in your area who have proven their quality through client and caregiver interviews and ratings. Start there and see if there are better providers available nearby. Then let us know how it goes. We hope things get better soon.

  9. Rosa Begley August 14, 2016 at 3:01 pm - Reply

    Iam a care giver. I love staying busy. I enjoy my job. Iam old school and go above and be on caring for my client. I am 59 and still able to work very well. I work for Medicaid. I have to pay my oun taxes. I keep up my oun CPR frist aid. Finger prints, and had three pay cuts in the last eight years. I would love a job that would appreciate my work,.passion , and care. Have the taxes taken out. Iam a verified CNA HHP.

  10. Debbie Huff August 22, 2016 at 10:40 pm - Reply

    I have been in healthcare field for 20 years. I do agree it is good to educate caregiviers what to look for when you allow someone in your home with your love one. When you pick your home health provide ask questions do your research. Do not be afraid to ask what if this happens or who do I call. Even ask if they are certified nursing assistant. There are jobs that home health hire non cerified staff for such as cooking (sittier jobs) which would be the less of training how to be care for elderly at home. Ask if they do backround checks or tb test for safety of love one.

  11. Lenore September 26, 2016 at 11:46 pm - Reply

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  12. Shree December 7, 2016 at 9:51 pm - Reply

    Please let us have a website that helps seniors and disabled deal with service agencies and caregiver problems despite paying anywhere between 23 to 30 dollars per hour. If you suffer fro
    m issues with agencies and caregivers please let us form a group in amedica to help each other. I will check this website to see if anyone is interested.

    • Christina Belize August 17, 2017 at 2:12 pm - Reply

      I am so interested in this web site you suggest. I believe that some agencies violate their clients and only are interested in the money you give them. I have a child who was disabled in an automobile accident and I cannot believe how horrible some of these agencies are.

    • Kimberly Reedy November 22, 2017 at 7:44 am - Reply

      I agree that there nerds to be better accountability for the care givers and the agencies they cone from. I recently complained to the agency about my father’s caregiver leaving work early without telling anybody he was leaving early. The agency informed me that the caregiver didn’t leave early and defended the caregiver. I know for a fact that he left my father unattended because I searched the house for him and then went outside to look for him and his car was gone. My father is wheelchair bound, has Parkinson’s and dementia. Her can but be left alone. The agency went add far as to question me about why I waited 15 minutes to report his absence. I wanted to make sure he was not in another room and check outside for his car and check with another family member before I accused him of negligence. The agency said he took the trash out and found trash in the driveway and so he spent the last 15 minutes outside picking up leaves and trash. We pay him to care for my father not pick up trash and leaves. Also, he didn’t follow the procedures for clocking in and out so the agency had no proof of his timeline. How dare them question my integrity and not believe me. Also, he has left him alone with his exercise class and he’s supposed to help him with his exercises not abandon him and get on his cell phone for an hour out more.

  13. Unknown December 13, 2016 at 6:41 am - Reply

    Well I feel them aides do to much, they apply by companies rules if they don’t do what that clients want they call the company lying.

  14. Rob Gundic May 24, 2017 at 12:04 pm - Reply

    I agree 100%. As an owner of Caring Companions (, these issues were discussed at length prior to inception. We really believe the best thing we can do to combat these issues is to remain proactive. For example: 1) keep staffing a priority, so you’re not ever desperate. 2) maintain integrity for the sake of your clients, business and employees. There is never an excuse to disregard background checks as one commenter mentioned. 3) treat your employees fairly and with respect. Happy employees are always better employees.

  15. Greg Holly June 6, 2017 at 7:27 am - Reply

    I really appreciate the insight here in this post and wanted to say thank you for answering the questions in the mind. This post was so helpful for me.

  16. home care providers June 21, 2017 at 2:31 pm - Reply

    The post is highly appreciated.

  17. Julie slatton August 11, 2017 at 12:55 pm - Reply

    We are over work and under paid we have to work all day and night to make money do not get to spend time with our families we are fed up.

  18. Toni Keller August 23, 2017 at 5:05 pm - Reply

    I work for Synergy Homecare out of Vancouver Washington they have lack of punctuality they are concern consistent when it comes to their clients they send the clients new caregivers everyday so it doesn’t give them a sense of trust they sing caregivers out there that have no background check they send caregivers out there that are on drugs they saying caregivers out there that don’t do their job so when the caregiver comes that cares for her job she has to make up for all the slack that the previous caregiver didn’t do its abuse and it’s neglect and they still get paid by Medicare I don’t even see why they’re not shut down yet. they get numerous of calls about abuse and neglect for their clients they don’t come out investigated they don’t call Adult Protective Services they make the caregivers call Adult Protective Services instead of them coming out to investigate the situation and check over there clients that they’re getting paid for let alone they only pay their caregivers 1125 an hour when they when they’re supposed to pay us way more. They still for Medicaid still hours claim hours

  19. Belle October 6, 2017 at 8:03 pm - Reply

    Try Dynamic Healthcare Services Inc. My mum used them, and they have the most caring caregivers. One even helped my mum with her flowers. It made my mum so happy. She feels like part of the family. They are very good with taking care of seniors and babies. You call them on : 708-856-6252

  20. Nyiema January 8, 2018 at 10:10 pm - Reply

    Wow! Such a great article. I own and operate a Home Help Agency in Michigan and I too share the issues and complaints from my clients. Is there any inexpensive way I can help train my employees on better work ethics? Also how can I get vetted and registered as a provider on your registry?
    Vinson’s Home Help

  21. Sonia Moorehead January 22, 2018 at 10:53 am - Reply

    I agree! These complaints are inevitable. It can happen anytime but I think it can be lessen too by just merely having a proper and constant communication between the client and the assign caregiver. You can never go wrong if you communicate properly but I still thank you for sharing these top complaints as they are very important and should not be neglected as well. Very well said.

  22. Patricia Smith January 25, 2018 at 7:22 am - Reply

    I am a homecare giver. I agree with these problems. I have over 25 experience in taking care of people ranging from residential to nursing home..I also worked in day placement.When I fill in for other care givers..the biggest complaint is that the care giver sits and plays with their phone.And it isn’t just the younger people..but the older caregivers are doing it now. I went in yesterday and had to convince the the lady I was there to help that it was ok to ask me to do something for her. It is over whelming because our job is to make these peoples lives easier.If everything is done, then our job is to be a companion..depression can cause illness and people who are alone suffer from lack of companionship. Watching tv and playing with our phone is not our job. All it takes is a few lousy workers and everytime I walk into a house to work..they are expecting me to do nothing. I went outside with the lady so she could smoke and a lot of the others smokers have care givers and I got my ears full. It was embarrassing..

  23. Home Care February 9, 2018 at 10:36 am - Reply

    Great post. These are the general mistakes that home care givers do.

  24. Jim February 22, 2018 at 11:21 am - Reply

    Always looking for helpful insights like this to improve our services and better educate our caregivers at Thanks so much for allowing others to learn from your experience and expertise!

  25. Katherine May 10, 2018 at 7:07 pm - Reply

    As a new HHAide, I must admit being a suspicious person has saved me and the client a lot of pain. Example: Despite being in a wheelchair, I discovered one client was NOT really in need of an HHA for her personal medical needs. She was really looking for a maid and pet daycare aide for the price of one (minimum wage)! Note: her home was large and super-duper filthy and so were her dog and cat. If this client could have her friends and family over for a gathering/party every 2 weeks (dirtying the house), then I wonder why can’t she get THEM to take care of her personal needs, housecleaning and pet walking??

  26. Sonia Keenan May 23, 2018 at 9:46 pm - Reply

    I’d rather be a caregiver than the client. No privacy in your own home is one of the hardest things for clients. Caregivers do an amazing job, but remember, most clients would trade places with you in an instant. I haven’t meet a caregiver yet that would trade places with me. And it is a question I put to caregivers. I’m young enough to still want to walk, use the toilet, go shopping, and bath myself. But I can’t, so need others for help. And I hate it, being reliant on others. So, caregivers, even when you think it’s unfair, remember, you can go home at the end of the day.

  27. Pat Woods June 12, 2018 at 8:53 pm - Reply

    Who can I report my HHA to. They told me I would have the same aide but once they started I’m lucky if I get an aide twice weekly and really lucky if it’s the same one. They try and change my hours and they are really disrespectful. Help!!

  28. Sylvia July 1, 2018 at 12:30 pm - Reply

    I am a single person looking for a caregiver for a knee replacement. It has been hell to find anyone!!! Going through agencies are the biggest ripoff to the caregiver and the client. They basically have anyone sign on and the level of training is ridiculous. It seems the baby boomer generation is in for $$$ sucked from their wallets to find anyone private pay or agency that has any brains, common sense or qualifications. The first time I ever used an agency for short term I was sent a caregiver who was a school teacher who did not have the brains to set up a shower for me. I probably will just choose a rehab facility for a few weeks and give up looking for someone. There are probably some young, smart nursing student types out there who I would love to find but where???? I think most “caregiver” situations are looking for a job where the poor elder is dying in hospice, or dementia where they have little to do with these poor souls and they can sit and watch TV or be on their phones.

  29. Sherry July 10, 2018 at 1:46 am - Reply

    I’m homebound and yes I would trade places with the caregiver instead of being the patient just like the lady above I think it’s too much freedom on the job maybe is supervisors paid visits to the house while caregivers were on worksite but if you ask for like cleaning to be done our laundry or hey even get it a bath you can an attitude most of the time or it’s done like a 12 year old and you have a bigger mess then you take the extra money that you can put together and you all for it to someone to come in and clean are you offering to the caregivers to spend extra time to clean but because you can’t get up and go look at it nothing gets done not much this is happened repeatedly I’ve given money we could even give to those that have been good to us we’ve had a few they have been very good but not many jobs would let you spend your entire time on the phone watching TV are going outside to smoke are bringing your boyfriend your children your grandchildren and sometimes that’s okay and I understand but when it interferes with the whole time and you barely get anything done even something to drink you get halfway cleaned up and I mean halfway and that takes its toll after a while on the person mentally and physically I just don’t know where the care went and caregiving so many of them one why did they pick this field and if you really start asking questions most of the time they went through a lot of jobs or they haven’t had many jobs this is the first job I don’t think giving pay increase helps because I’ve seen it increase to give incentives still the same sloppy work let’s not to mention holidays holidays are horrible nobody wants even if you try to accommodate them and just take the minimum amount of time that you need just to get changed and cleaned up this starts to be a habit forming thing if you increase the pay It’s never enough the quality of work doesn’t change tomorrow I I have a new caregiver again I really don’t look forward to it there’s not a whole lot of do look forward to but I’m trusting God and I tried to do my best each and every day even when it hurts and even when and I’m not being cleaned up very good when the house is a mess when my food is is not edible I know there’s others going through the same thing or worse so God be with us all I pray for the caregivers and the those who need the care

  30. Brenda Miller July 20, 2018 at 11:35 am - Reply


    • Veronica June 21, 2019 at 5:53 am - Reply

      Hi, as a caregiver I would like you to know that I get how frustrating it is to have constant change. But, caregivers have lives as well and sometimes schedules don’t work for them, or have to leave a job unexpectedly, and sometimes even though it sucks there are those people who quit for no explanation

    • Pat Smith October 28, 2021 at 2:28 pm - Reply

      I know the reasons I leave are because often the client goes into the hospital for a couple of weeks or so..and when that happens the aide is transferred to another client . They usually have choices if they want to stay…but sometimes they dont.

  31. Joe King August 4, 2018 at 9:31 am - Reply

    Why Quality of Care is Inconsistent? It is very bad for us. Your writing is very informative and helpful.

  32. Shirly Klasen August 13, 2018 at 10:53 pm - Reply

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  34. Kathleen Williams September 10, 2018 at 8:15 am - Reply

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  35. ROBERT September 17, 2018 at 1:09 pm - Reply


  36. Jared September 24, 2018 at 12:28 pm - Reply

    These are great! Some issues are solveable and some might never be. You will always have issues when people are dealing with people.

    However, some home care software can fix these issues: caregivers can be held accountable with visit verification, time can be better managed with online scheduling, billing can be set to automatically go out monthly, and messaging capabilities can save for call outs.

    A home care software like can help address some, but NOT ALL of the issues.

    Also, you can find online training courses for caregivers and meal prep training too.

    Thanks for sharing this article.

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  39. Web Honesty October 14, 2018 at 1:40 pm - Reply

    This article is clearly biased. It focuses the issue on the care providers and not the system as a whole. While the individual (caregiver ) is responsible for his or her own actions this is not just a problem to blamed on them. Low wages and lack of training is a major cause for the listed concerns. You know you get what you pay for. The agencies appear to be more concerned with getting their cut of the pay while do minimal to deserve it. Why does an agency feel its right to charge a client such a high rate? What exactly makes their take derserve such a high percentage of the hourly fee? They do what in the long run, payroll and staffing? So making calls and hiring gets an hourly cut? The companies are often taking over %50 of the clients fee while basically doing human resource work and very little at that. The workers in the field make less per hour than the companies earns for each client
    I have seen a break down as ridiculous as client fee $35 per hour, caregiver gets $11 per hour and agencies receives $24 per hour on every hour worked by caregiver. The companies want cheap labor so they can turn a handsome profit all while doing very little. Perhaps they should only charge a one time fee for a duration of time and hire better quality workers for better pay. And No $11-15 an hour is not quality pay. Also, clients have responsibility as well. Why do clients pay $30+ With half or more going to the agency when so many could directly hire and fire on their own.If they could hite directly they could pay more and find better quality All they have to do is a get a tax ID and use an app or computer program for time sheets and payroll. Insurances can be an issue but even that can be handled if a person can take sometime and do it for their selves or their loved ones. It just takes a willingness and some effort. But I will tell you why all this nonsense prevails. Because people are lazy and just want someone else to handle everything. And then complain how it’s not up to their standards. All while friends and family members who often live in the home do nothing or very little to help the person who needs care. There was a time when non of these services existed and it looks like that time may be coming back around. Young people today are not interested in changing YOUR mother’s briefs cleaning her house for poverty wages all while you sit back and do nothing to help but complain how it’s not good enough.
    Wake up people everyone is to blame for this client included .

  40. Jamie October 14, 2018 at 4:57 pm - Reply


    I have worked as a home care provider and always completed tasks daily. Sometimes I had clients who wanted me to do extra tasks that my job and its very hard to say no to the client but if I did say I am not allowed they will get very upset. Little do some people know some of the agencies have a time limit on aides of being in homes. At times if we go over our limit we will either be late for other clients and we do not get paid for any overtime. I worked for an agency that was funded by the State and there were very strict rules. We could not go over certain amount of hours if we did it was basically a “ooh well sorry” and we didn’t get paid. So some people were working for free when going over. Some people did not mind because of how they cared for their clients. Home care workers will be needed more in the future because of the aging in the country. One problem is they do not get paid as much in a lot of areas.

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  42. Shirl October 25, 2018 at 6:55 am - Reply

    It is beyond frustrating when the HHA does not show up on time or does not show up at all. My parent is a stroke victim, he is unable to go to the bathroom alone, get food / drink alone. We depend on this agency to send the HHA to provide this care They do not call when the aide calls out for their shift, they have no back up plan for when the HHA is ill. All we ask is that they call us, we could make other arrangements so that we can get him to the bathroom and give him lunch.
    The agency does not seem to understand the impact on the patient when the HHA is not there when they are scheduled. I really thought that my Dad was going to have another stroke yesterday because no one showed up. He had to go to the bathroom and no one was there. Personally I feel that it is emotional abuse!
    Caring for my parent is so easy, you take him to the bathroom, empty the urinal and give him lunch that is already to go. He is in his right mind, easy to get along with, he is funny and smart. Easy two hours for any HHA. It is beyond difficult to come home from work and hold your parent as they cry, they cry because of the way they are being treated, they cry because they DO NOT WANT TO BE IN THIS POSITION. They have feelings, they have dignity.
    I want to scream, hey agency, guess what, YOU ARE GOING TO BE ELDERLY, would you like to be treated the way your are treating your clients?
    This is long, sorry, it is just so frustrating and you have no where to turn.

  43. Stephanie November 2, 2018 at 11:47 pm - Reply

    This list is so true. What has bothered me lately is caregivers always on their phones. I know our phones do everything now but I think while you’re on the clock they should be put away except for emergencies or if you’re on a break. Great article!

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  45. Barbara Cooper November 16, 2018 at 2:30 am - Reply

    These complaints should be assessed to provide a good service to their customers.

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  48. Kyle January 6, 2019 at 2:06 pm - Reply

    Dirty Tricks Con Artist Caregivers Do:
    1. Sleep on shift, then stay late to get paid more. Worse, some caregivers will blame staying late on the patient. For instance, “patient/client voided at 5:00pm” when their shift ends at 5:00 pm. However, as in case cited, the family had hidden surveillance that showed the caregiver SLEEPING from noon to 5pm, while the non verbal elderly client sat in bed moaning. Never turned client. Never looked at client. And, client didn’t void at 5pm. Client voided at 434 pm and caregiver didn’t change client until 5pm. Then claimed an extra 30 minutes to do notes, when clearly the notes could’ve been STARTED during the hours the lazy lying con artist caregiver was snoozing. And these people want MORE PAY/ PLEASE>>>>>>>>>>>>>>>>> do your job right before you even think you qualify for a raise. Get real. And if you can’t handle being a caregiver find another damn job. It’s that simple. Don’t put people’s LIVES on line, you will get caught. People watch you when you don’t even know it. Stop abusing and neglecting vulnerable people.

  49. airbnb management sydney January 17, 2019 at 9:20 pm - Reply

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  50. Elsa Coco January 31, 2019 at 12:45 am - Reply

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  51. Penelope Smith February 2, 2019 at 12:42 am - Reply

    This is some really good information about hospice care. It is good to know that it would be smart to make sure that you don’t have any language barriers with the caregiver. That does seem like it would be easier on your loved one who isn’t doing too well.

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  53. Barbara Cooper February 23, 2019 at 9:02 pm - Reply

    It is true about the complaints from health care assistant. It is important as well for a nursing home to choose and train very well their employees to avoid these following complaints to ensure that the patients wou.d have a satisfying experience with their health care assistant.

  54. Lillian Schaeffer February 28, 2019 at 5:11 pm - Reply

    Thanks for letting me know that it’s best to find a caregiver who is punctual. My mother needs some care if she’s going to stay at home. Maybe it would be best to find someone who is always on time.

  55. Angel Bogart March 15, 2019 at 12:10 am - Reply

    I’m glad that you mentioned that caregivers could really get clients crazy when they spend more time on their phones than on senior personal care. It would sure make Grandma really angry if she needed her adult diapers changed and her caregiver’s busy making video calls with her husband during work hours. It would be best if senior facilities could impose really simple, but strict rules to limit cellphone usage to the most urgent emergencies. Thank you for your reminders,

    • Tami Newman April 20, 2019 at 5:31 pm - Reply

      Question. What does the client do when the services are done in their home from a home care agency?

  56. pj March 19, 2019 at 5:26 pm - Reply

    That is very interesting, I do tend to notice #4 being issue quite a lot

  57. Newport Home Care April 10, 2019 at 2:33 am - Reply

    Thanks for providing this kind of queries containing different types of complaints. This will really improve ability and functionality of a caregivers. Also, one can adhere before hiring caregivers.

  58. Formdox Technology April 15, 2019 at 6:36 am - Reply

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  59. Vins April 15, 2019 at 8:16 pm - Reply

    I strongly agree on the above points and it’s really sad that not everyone who chosen this career path exercise what they’ve learned on their training.

  60. Tami Newman April 20, 2019 at 5:37 pm - Reply

    Home care agencies need to look at these complaints and stop blaming the client and only believing the aide. The agencies lie or make excues to clients about the reason that the aide didn’t show up. The excuses I mostly get is either they don’t know why, they don’t want to go that far or they can’t find anyone. It is all BS to me. They just don’t hire enough staff with the right credentials. Such a shame that the client has to suffer.

  61. Angel Bogart May 3, 2019 at 7:43 pm - Reply

    I really appreciate it that you mentioned that the best in-home care services provide clients with on caregiver to ensure a single point of contact to avoid miscommunications and to ensure responsible care. This is just what my parents want for my grandparents to enjoy with their professional caregivers. By providing them one each, a man and a woman respectively, my grandma and grandpa are assured that they are well taken care of and that all their needs are met while they stay in the safety of their Carnelian Hills country home.

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  64. Katty June 11, 2019 at 3:03 am - Reply

    Hi, Such a wonderful article!!!

    These are very common complaints when it comes to home care clients. Although there are many reputable home-care agencies that offer home care services but it is difficult to make a choice as numerous option available.

    Keep up the good work and I am looking forward to your next post!

  65. Aminul June 29, 2019 at 7:46 am - Reply


    Appreciate your well-organized writing. So true about home care business.

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  66. rocco king July 9, 2019 at 2:34 am - Reply

    I appreciate your effort. And understand totally what you have told. thanks for sharing.

  67. rocco king July 9, 2019 at 2:38 am - Reply

    Home care can be a rewarding business to operate both financially and emotionally. I appreciate your effort in this regard. thanks for sharing.

  68. Dennis Sanchez July 17, 2019 at 3:39 pm - Reply

    It never occurred to me that some caregivers will come late to the clients are even leave earlier than they should. I’ve been looking around at different home care companies for my parents who need some help at home. These tips you shared will help me find a reliable company to hire.

    • Tai January 4, 2020 at 4:40 am - Reply

      Contact FreedomCare. And you will never regret it. Their HHA are treated with respect. A happy staff will give best customer’s satisfaction.

  69. evelyn rosa August 12, 2019 at 7:56 am - Reply

    Thanks for sharing this, it was really helpful.

  70. Clara October 30, 2019 at 10:27 pm - Reply

    Last week my client asked me to put my name on his car insurance, he cant drive. But he has a handicapped accessible van. And he got mad when I told him I couldn’t. This week he wants me to leave an hour later than usual so I can take him to appointments. He has been snippy with me. He has 3 other caregivers. I am the one with the most hours… I am exhausted…I clean, cook, bath, run him around to do errands, laundry, …I do secretary work..000000000000000. ..there needs to be boundaries in home care like any other job. Simply because of the burn out factor…I was reading where someone said that you should do whatever the clients ask. I have been doing this for years and sometimes it gets ridiculous.I have had clients get up set because I wouldn’t jump at their beckon call because I was in the middle of doing something..I would say..”give me a minute”..and they would get a attitude…. I have had them after I had done everything I could think of had 15 minutes to spare.. start thinking of petty things for me to fluff pillows..or asked me to clean her bathroom floor with a tooth brush. We are not there to be at their beckon call, we are there to make their lives easier.. not there to take all of their or their families responsibilities..Im home care not maid care.. I have babysat grandchildren that their kids left for a minute..cleaned up dog poop and litter boxes…and helped to clean out closets..I worked in a Nursing home and wasnt expected to do all that I do. I took home care because it was suppose to be easier..but it is becoming clinical..with more and more clients that have severe chronic medical conditions.. they bring in the nurses.. and then the care giver is lifting, pulling, cleaning urine bags, monitoring stats, doing work that used to be considered nursing home.. but because it costs more to live in a nursing home..and most dont want to lose their homes.. they figured out a away to cut costs..which includes wages for those doing home care. Its really not fair if you think bout it..most of us make a little over minimum wage, no benefits.. no time off.. no holiday vacations..yet we cant work over time..but we are considered sub contractors, they figured out a way to screw us. And yet everyone is complaining except us…because if we complain we aren’t meant for this type of work.

  71. Sally November 7, 2019 at 5:18 am - Reply

    Wow! Great article! Finally, a place where the clients can sound off! Thank you!!
    I’ve seen forums where the aides are sounding off on their clients and I thought wow, so there you go. That’s proof that they don’t care about their clients or they wouldn’t feel that way. I could never get on a computer and talk about the sick elderly I was taking care of. It would bare on my conscience. Even my case managers from Council on Aging says it’s bad in the healthcare industry across the entire country. I’ve had home healthcare aides now going on 4 yrs and it’s not good what I’m seeing in women, especially those in their 20’s. They are not trustworthy, they lie, steal my foodstamps, just caught one stealing $8.00 from my debit card and $13.00 from my EBT. I can still turn her in, but I’m so sick and in pain I don’t feel like the hassle. I don’t want her to have a record, but I know most people would be more than happy to turn her in. These young women are slick like that. They’ll steal a little at a time. Hoping the older people don’t catch them. Oh I catch them every time.
    And it’s not just the aides, but the healthcare companies act like their pimps. They’ll argue with me when I try informing them about their employee, so that lets me know the healthcare companies put their employees before the clients. That’s 7 healthcare companies in the Cincinnati area. It’s not good what I’m seeing. If they lie and steal from you, they don’t care about your health at all! I’m good & friendly to everyone who comes to my home, but most are lazy, wants me to sign their time sheet without finishing their work. They’ll come in late & leave early. One would call me & say she couldn’t get a babysitter, and I didn’t call the healthcare company, so for 3 days that week she wasn’t coming to work, didn’t call off at the company & showed up on the 4th day for me to sign her paper. But I had talked to the healthcare company & they said no, she didn’t call off this week. So, I wouldn’t even open the door for her. People like that are dangerous.

    One sat on the phone for an hour talking to her daughter in her native tongue, but I could hear her daughter speaking in English. I couldn’t care less what they’re saying. What I cared about was she was stealing my hours. Never again!! Do not let these aides get away with that. They’re deliberately seeing how much they can get away with us. And she was 54 from Ghana. She lost my keys & I had to pay for a new lock because the building manager didn’t have a key to my door. Then she used my debit instead of my EBT for my food. I ended up paying over $100.00 that month because of her mistakes. One put cans of pop in the crispers in the refrigerator breaking the crisper & now I’ll have to pay for that, if the apt. bldg. manager sees it. One would close the bathroom door to clean it, and I could hear her rummaging through my drawers in the bathroom with all my makeup & perfume and things. Things come up missing. I mean these people are lowlifes to do this to sick people who don’t have the physical strength to get out and get a job like they can. One girl had the nerve to tell me she eats steak every day, after stealing my food stamps. I’m sure she does.

    They’ll talk about their low pay just to prey on you to give them gas money. If you can afford it that’s different, but these women took their job knowing how much they’d earn, so they should do it without complaining or quit. They can take that off on their taxes every year.
    Why take a job in the healthcare industry, if you don’t have love in your heart for the sick & elderly? They don’t have pride in themselves or they would do their best. The Bible says if you take a job you should do it for whatever pay you agreed to. To all the aides, stop abusing, robbing & taking advantage of the sick and elderly and do your job. And shame on the older clients who take advantage of the hard working aides. I’ve heard of it, but I think that’s very rare from the seniors I’ve met. There are a few good women who were my aides, but they were not in their 20’s and each one was a Christian. I miss those ladies. I blame Medicaid for not paying more for these aides. But like I said, if you agree to the pay you should do the job. And you should never apply for a job to help the sick & elderly unless you have love for them. The real abusers are in Washington, D.C. They don’t care about the sick. What a joke being played on Americans.

  72. Afton Jackson January 3, 2020 at 11:55 am - Reply

    I agree that some caregivers function better than others, but it is true that not everyone is consistent in their work. My wife and I are retirees and I think we will need minimal elderly home care soon. It would be nice if we get to contact caregivers who can help us out.

  73. B January 30, 2020 at 10:30 pm - Reply

    I have contracted these services for my husband and it is very frustrating. I am grateful for the help but wonder if we could function better without it. My biggest problem is how intrusive their presence is. I wish they would sit in their phones. Instead they are reading with the light on or watching tv it’s incredibly annoying they don’t ask what we need

  74. Spencer Pearson February 10, 2020 at 4:22 am - Reply

    Thanks for compiling this one. It will be very helpful both for home owners and home care companies.

  75. Karan Joshi February 10, 2020 at 6:17 am - Reply

    Thank you so much for sharing this information about Complaints from home care clients it’s very amazing and helpful for me.

  76. spencer pearson March 25, 2020 at 2:29 am - Reply

    Thank you so much for sharing this information

  77. John Voorma June 25, 2020 at 10:27 pm - Reply

    Lack of communication, I have ask for informations 3 week ago and am still waiting for a answer, it seem to me that if you level, they are not interested I have contacted 7 providers they all promise to contact me, up to now nothing

  78. George August 29, 2020 at 3:01 am - Reply

    Well….looking at most of the posts, there seem to be one thing in common and that is NO CARE.

    Patients are blaming the care workers and the care workers are saying that they do not get compensated.

    The thing that is missing is LOVE. Love is free but then again we are not talking about love but a duty.
    A duty to whom?

    You got it! Its about money money and more money. Because cry as much as we like, there are bills to pay and care agencies are quiet because they have to pay that money.

    Nobody cares except the ones who want that care or else those providing it will eventually go to heaven by exceeding their responsibility but Ia m afraid there is no love there except for pity.

    • Zoe October 13, 2020 at 10:39 pm - Reply

      The caregivers ARE being compensated. They accepted employment at a stated wage with defined tasks. If that wasn’t enough compensation for their time they shouldn’t have accepted the job.

  79. julius andrew October 6, 2020 at 2:48 am - Reply

    the consistent care is a good one, as well as the PTO section. With this article, we get to read about home care clients both from the article themselves, as well as in the comments. All very useful and will be keeping this in the back of our minds with our new home care agency. Thanks to everyone!

  80. Zoe October 13, 2020 at 10:36 pm - Reply

    I pay an elevated wage for my home health aid and it’s been a nightmare. Now I know nobody wants to hear from the client’s end but there are 2 sides to the story.
    1. Regardless of how much a carer is paid they accepted a job with defined tasks at an agreed on wage. In my case I pay $2 over the agency wage rate & give 2 paid breaks and a paid 30 minute lunch which my carer never returns from on time.
    2. I have a terrible time with my carer showing up on time or showing up at all. No call/no show is a common occurrence. It’s disrespectful & places the client in danger.
    3. Cell phones. What a nightmare. If a carer is using both hands to do whatever it is on their cell phone, they’re wasting my money.
    4. Tasks – washing a few dishes, making a cuppa coffee and taking out the trash doesn’t consume 8 hours.
    5. Carers who are constantly begging for stuff of their clients.
    6. Food – As with any job it’s the employees responsibility to provide their own food during the day.
    7. Asking to borrow money. It places the client in the uncomfortable position of saying no. Unfair.
    8. Bringing personal problems to work. Hearing constantly about a carer’s personal problems is the absolute best way to create tension between the carer & client. It places the client in the position of having to interrupt the carer and get them back on task. Not only that but client’s have their own myriad of issues that create stress for them. A carer shouldn’t add to that stress.
    9. Carers who run their own errands on the clock. No other job allows it. It’s the same for carers.

    I’ve had in home carers for years now and these are the issues I’ve had with most of the carers I’ve hired.
    I finally switched to hiring a housekeeper, a woman to cook for me and hiring a teenager to run my errands. It’s costing me half of that my carers have cost and I finally get the care I need. Switching has been an eye opening experience.

  81. Praveen Kumar December 4, 2020 at 3:23 am - Reply

    On-point posts about the reality of home care. Thanks for writing and sharing this post with us.

  82. Ela December 27, 2020 at 5:14 pm - Reply

    The caregiver even in breaking lunch dinner etc has to watch people with dementia. ,(Like security ) but security has really time for that and is paid with minimum wage in hour but caregiver is living and is paid with just 3 or even 2dollars in hour,

  83. Katelynn February 26, 2021 at 11:09 am - Reply

    So most of the complaints are based around the care giver being human and having needs too. Yikes.

  84. AS Appliances September 8, 2021 at 4:16 am - Reply

    Thanks for sharing the details.

    • Jennifer Lagemann September 8, 2021 at 1:02 pm - Reply

      Thank you for reading!

  85. 마이크로게임 September 27, 2021 at 9:45 am - Reply

    I’m going to bookmark your blog, I think you have a lot of great blog content.

    • Jennifer Lagemann September 27, 2021 at 4:24 pm - Reply

      Thank you so much, we are so glad that you like it. If you have any ideas for topics that you would like to see covered, feel free to let us know.

  86. Jeff Carbine November 9, 2021 at 10:25 am - Reply

    I liked it when you said that while most home care agencies work extremely hard to provide great care to every client, there’s still a great deal that can be done to improve care and ensure even better experiences for clients. My grandfather is 90 years old, and he doesn’t want to go home for the elderly. That is why we planned to get him home health care services. He will be taken care of from the convenience of his home.

  87. Lisa Howard November 16, 2021 at 4:14 am - Reply

    I have been unhappy with the homecare company that I’m with for a while now, as they seem to have an issue with communicating with me with regards time shift change or carer changes, also when some staff members are here with me they try and talk me into changing my days for certain tasks which do not suit me, and I get the impression that they are suiting themselves, also when I’m told the name of a carer to be with me in the morning and I say ok and I expect that carer to be here and not someone else unless I have been informed, which at the moment most of the time I am not informed of any changes, which I feel let down and extremely disappointed in the company

  88. Mats Wolff November 25, 2021 at 12:42 am - Reply

    I want to hire a caregiver for my mother since she has heart issues and needs to be taken care of at home. Its nice when you pointed out that a caregiver should have enough training and should not be on their phones all the time. Thanks for the article on things that a caregiver should avoid.

  89. Christina December 1, 2021 at 6:11 am - Reply

    I am the wife of a man who requires personal care due to his disability (Cerebral Palsy). Yes, we have seen many of these issues. My husband and I don’t really mind if a caregiver plays on the phone or watches TV — many times my husband enjoys just the aspect of hanging out with someone. We have had some poor caregivers in the past who either can’t actually do the physical labor they need to do or who are chronically late (or skip out and don’t show up). Those are more serious issues and could be very problematic. The biggest issues we have seen are actually not so much caregiver issues as it is AGENCY issues. We are required to call the care agency for ANY time change to our caregiver’s schedule — even though he’d gladly move the time for us (he’s a great guy!). However, we still have to follow protocol, which requires the middleman (aka. the agency). Then the agency doesn’t follow up. Example: today we called to have the caregiver come a little later so that we could enjoy a holiday activity together as a family. Caregiver showed up at the regular time instead. He never got a call from the agency. I have no idea why the admins of agencies earn the “big bucks” while the caregivers, who do the actual work, aren’t paid very well. Anyway, the “admin” of this agency tried to lie to me and then finally admitted she screwed up, but it didn’t matter… the evening was ruined for all of us. And more importantly, what if there was a client who was alone, depending on a home health care agency for support for basic needs, and then the caregiver didn’t show? I can’t imagine how my husband would survive without that help — or at least without us as a back up.

    I don’t demand a lot out of caregivers beyond punctual, responsible, and reliable. I’m not sure why it’s so hard for the AGENCY to do these things.

    And we’ve quit other agencies because of the questionable people hired (ie. one guy who was taken off of my husband’s case actually came to the house and banged on the door and yelled at my husband, even though he knew my husband was fully disabled and vulnerable!!!).

  90. Mats Wolff February 9, 2022 at 10:05 pm - Reply

    I agree when you said to provide information for clients when caregivers call in sick to inform in advance. I recently found a new job and I want to hire someone who can take care of my elderly mother in my house. Thanks for the information on daily in home care and I hope that I can find someone trustworthy soon.

  91. Marian A. Burnett March 5, 2022 at 11:14 am - Reply

    I am a fan of informative content, especially when it’s this good. Your views are interesting and I really like that. Thank you for making your article clear and easy to understand.

  92. Lee P. Carrillo March 21, 2022 at 6:28 am - Reply

    How you managed to take this informative article and turn it into an interesting piece of writing is simply amazing to me. after reading this article i get to know that more about home care services and it’s amazing

    • Julie Redd March 21, 2022 at 12:26 pm - Reply

      We are so glad you like it, Lee! Thanks for reading!

  93. Zoe April 6, 2022 at 4:37 am - Reply

    After reading all the complaining carers comments I wonder why they haven’t changed fields. I’m coming from the client side. I hire, pay & oversee my own carers. I constantly have problems with my carers showing up late, leaving early & expecting to be paid for a full shift. They complain.. constantly.. about any & everything so a point I’ve come to feel it’s just a way to milk my clock. When I said.. no more texting/facebook time on your phones while you’re on the clock you would have thought I’d just imposed some torturous sentence on them. I have a housekeeper who comes in 3x a week and her complaint is all the messes the carers make for her to clean up. I don’t hire her in to be their maid service. My carers have very light duties. Help with bathing & dressing, occasionally going with me to appointments, doing laundry & running errands. I provide lunch for my carers yet they won’t even wash up their own dishes or clean up behind themselves. That’s not even touching the theft issues I’ve battled. Tell me, who is taking advantage of who?

  94. Mats Wolff April 12, 2022 at 12:33 am - Reply

    Its great when you said that most caregivers are trained to perform basic cooking and cleaning. I recently found a new job and I want to hire someone who can take care of my elderly mother in my house. Thanks for the info on home care and I hope that I can find someone trustworthy soon.

  95. Beverly April 20, 2022 at 2:10 pm - Reply

    Stop asking questions regarding a patients personal life. No ones business but patient and personal family.

  96. concierge services April 27, 2022 at 3:17 pm - Reply

    I am glad that you come up with this kind of article. I appreciate this a lot and I found it very informative and worth to read. Thanks for posting.

  97. Mats Wolff May 12, 2022 at 6:56 am - Reply

    I agree when you said that caregivers should inform when they call in sick. I recently found a new job and I want to hire someone who can take care of my elderly mother in my house. Thanks for the things to avoid in home care and I hope that I can find someone trustworthy soon.

    • Julie Redd May 16, 2022 at 3:53 pm - Reply

      We are so glad you found this article helpful! Thanks for reading and best wishes as you find the right fit for your mother.

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