8. Pay schedule is inconvenient.
Some companies send out a weekly bill, but some clients prefer monthly billing since it’s easier to keeping track of payments. Keep clients in mind when planning your billing schedule.
9. Being charged time and a half.
Clients complain of being charged time and a half on holidays, which equals to about $30/hour. They feel that’s too steep and care shouldn’t cost that much. If you’re able to make adjustments, do so. At the very least, provide information for clients, so they understand why this policy is in place.
10. Not being told when caregivers call in sick.
It’s not uncommon for caregivers to call in sick to the office, but the office doesn’t call the clients or send a replacement. This is a communication problem that could cause astronomical problems for your clients and your home care business.
While all businesses struggle in one way or another, it’s important to take a detailed and honest inventory of your performance. Only by doing this can you begin the road to improvement and create a growing, healthy home care business. If you’re making one or more of these mistakes, take the necessary steps to solve the problem and prevent the negative impact these issues could have on your client pool and reputation.
Wondering what caregivers are saying? Check out the Top Ten Complaints from Caregivers.
What Complaints Do Your Clients Have?
It’s good to know the top complaints that are general throughout the industry, but it’s better to understand the specific complaints that your clients have. In our Quality Management Program, we call your clients (and caregivers) as a third party to get unbiased, direct feedback on how you can improve. Then we provide this feedback to you in custom reports with a breakdown of exactly where you can improve. To learn more about how you can learn exactly what your clients are saying about you, schedule a demo with one of our specialists today.