Has your agency heard any of these complaints? Hearing the negative truth from your clients isn’t easy for any agency owner, but receiving client feedback is invaluable to your agency’s improvement and success.
It takes a lot to grow a home care agency. When everything else is said and done, nothing is as important as the people in your care—both clients and caregivers. Are you focused on them above all?
Home care providers have a new challenge and a major opportunity: it's time to step up and take a role in the larger continuum of care.