Just as every individual has their own social determinants of health, every person is capable of stereotyping and exhibiting those unconscious or conscious biases. It’s okay to admit that everyone has biases; the key is to recognize and resolve these biases before any damage occurs, like disparities in the quality of patient care that is provided.
Winning a Best of Home Care Award is only the beginning. Learn how to make the most out of your award to attract and retain even more customers and employees than last year.
An action plan to help you qualify for a Best of Home Care Award next year.
The list you’ve been waiting for. If you read and watch nothing else from HCP this year, these are the staff-favorite resources you can’t afford to miss.
Article Contents: - Introduction - What are COVID-19 and the [...]
With inquiry calls being the first step in the client experience, it's important that your staff is prepared with inquiry management training to convert an interested caller to a client.
1 in every 2 clients will end up leaving your agency—we’ve surveyed over 100 thousand clients to find out why. Learn what your clients are saying about your agency behind closed doors and what they wish you’d do to improve.
If you have heard of community care, looked into it, or are doing it and struggling, this is your guide to pursuing and improving your next revenue stream: providing care in an independent living community.
What your clients say about you matters more than any other marketing source for your agency—but only 24% of them are satisfied. After surveying 100,000 clients, we know exactly how you can turn even your worst reviews into opportunities to increase client recruitment and retention.
Only 22% of the 3 million older LGBTQ+ adults in the US feel that they can be open about their sexuality and gender identity with long-term care staff. That's 2,340,000 adults who don't feel able to access affirming, inclusive care. Here's how to help them.
November is National Hospice Hospice and Palliative Care Month and the theme for this year is "Meeting you where you are." Here's how we can honor all veterans who served our country at the end of life.
End-of-life care is a critical part of client-centered care. Learn the three signs of when your clients are approaching death.
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