Protecting Your Staff, Clients, and Patients from COVID-19 & the Flu in 2022
Article Contents: - Introduction - What are COVID-19 and the [...]
The Risks of Schedulers Taking Inquiry Calls and Strategies to Overcome the Hurdles
With inquiry calls being the first step in the client experience, it's important that your staff is prepared with inquiry management training to convert an interested caller to a client.
Top 10 Complaints from Home Care Clients
1 in every 2 clients will end up leaving your agency—we’ve surveyed over 100 thousand clients to find out why. Learn what your clients are saying about your agency behind closed doors and what they wish you’d do to improve.
Creating a Significant Recurring Revenue Stream with Community Care
If you have heard of community care, looked into it, or are doing it and struggling, this is your guide to pursuing and improving your next revenue stream: providing care in an independent living community.
How to Use Your Net Promoter Score Like a Pro to Reverse Client Turnover—No Matter Your Results
What your clients say about you matters more than any other marketing source for your agency—but only 24% of them are satisfied. After surveying 100,000 clients, we know exactly how you can turn even your worst reviews into opportunities to increase client recruitment and retention.
You Qualified for a Best of Home Care Award! Now What?
Winning a Best of Home Care Award is only the beginning. Learn how you can make the most of your award to attract and retain more clients and caregivers.
What to Do if You Didn’t Qualify for a Best of Home Care Award
An action plan to help you qualify for a Best of Home Care Award next year.
Caring for LGBTQ+ Adults: How to Make Your Agency a Safe Space
Only 22% of the 3 million older LGBTQ+ adults in the US feel that they can be open about their sexuality and gender identity with long-term care staff. That's 2,340,000 adults who don't feel able to access affirming, inclusive care. Here's how to help them.
Honoring Veterans at the End of Life: How to Care for Those Who’ve Served
November is National Hospice Hospice and Palliative Care Month and the theme for this year is "Meeting you where you are." Here's how we can honor all veterans who served our country at the end of life.
The Signs of Approaching Death with Dementia
End-of-life care is a critical part of client-centered care. Learn the three signs of when your clients are approaching death.
Oxygen at End of Life-Who Does It Comfort?
Does oxygen do what you think it does for your hospice patients? Learn more about what oxygen actually accomplishes as patients approach death.
Why Your Home Care Agency Should Focus on Preventing Hospital Readmissions
Hospital readmissions are costly medical events for your clients. Use these tips to train your caregivers on how to prevent readmissions.
