If you work in the senior living arena of post-acute care, you may have recently been diving deep into CoreQ surveys to fit the mandate under the latest CMS rule proposal. After hearing the news of this proposed regulation’s suspension, some organizations may be feeling left high and dry.
6 Key Findings from HCP’s 2023 Benchmarking Report to Grow Your Post-Acute Care Business and Retain Your Employees
As the 14th Annual HCP Benchmarking Report triples in size, we’re bringing you a holistic view into the future of the care continuum. Benchmark your performance against the industry with compelling new data points across home care, home health, and hospice.
What exactly is Candida auris and how is it different from the traditional, rather mild fungal infections that healthcare professionals in the post-acute industry are used to treating? Stay alert and learn what you need to know about Candida auris.
Stereotypes and Social Determinants of Health: 5 Steps to Deal with Conscious and Unconscious Bias in Post-Acute Care
Just as every individual has their own social determinants of health, every person is capable of stereotyping and exhibiting those unconscious or conscious biases. It’s okay to admit that everyone has biases; the key is to recognize and resolve these biases before any damage occurs, like disparities in the quality of patient care that is provided.
Winning a Best of Home Care Award is only the beginning. Learn how to make the most out of your award to attract and retain even more customers and employees than last year.
The list you’ve been waiting for. If you read and watch nothing else from HCP this year, these are the staff-favorite resources you can’t afford to miss.
With inquiry calls being the first step in the client experience, it's important that your staff is prepared with inquiry management training to convert an interested caller to a client.
1 in every 2 clients will end up leaving your agency—we’ve surveyed over 100 thousand clients to find out why. Learn what your clients are saying about your agency behind closed doors and what they wish you’d do to improve.
If you have heard of community care, looked into it, or are doing it and struggling, this is your guide to pursuing and improving your next revenue stream: providing care in an independent living community.
What your clients say about you matters more than any other marketing source for your agency—but only 24% of them are satisfied. After surveying 100,000 clients, we know exactly how you can turn even your worst reviews into opportunities to increase client recruitment and retention.