Time to Do Your Homework
Choosing the right caregiver training provider is an important decision, so shop around!
Quality online caregiver training, packaged in the right caregiver training programs and delivered by the right training provider, can make a significant impact on the experience that clients and caregivers have with your agency.
How well does In the Know stack up?
There are a few really excellent online caregiver training companies, but only one whose training is so good that we wanted to merge companies with them.
We’d be remiss if we wrote an article about online caregiver training programs and didn’t speak to the value of the one that we think is the best in the business.
Let’s talk about what we see in them.
1. Does In the Know’s course catalog contain a wide range of relevant courses?
In the Know currently offers more than 180 courses for CE credit, with more always in the works. Most competitors offer fewer than 100 courses, though a few offer more. See the catalog here.
2. Does In the Know offer a blended learning option?
Yes—and In the Know is still the only provider offering a blended learning solution in the home care space. With the constant feedback from our monthly surveys that most caregivers want both online and in-person training, that was a big advantage we saw as we considered merging.
3. Does the price reflect the quality, and does it fit your budget?
Only you can speak to whether it fits your budget. We’d also invite you to get a demo of the In the Know platform so you can decide for yourself whether the price reflects the quality.
Also, as far as pricing and budget goes—know that In the Know will price match against competitors.
4. Are In the Know’s topics developed by people with real-world clinical experience?
Yes. All of In the Know’s courses are designed by a team of registered nurses who have worked as, trained, and supervised caregivers themselves.
5. Are the courses engaging?
The caregivers taking the courses say so, according to customer feedback. The platform also offers gamification, so that caregivers who complete more courses and spend more time in the platform rack up points; many agencies use this to power incentive programs.
6. Do topics satisfy state and federal requirements?
Yes. You can check out In the Know’s state requirements page to learn the requirements for your state as well as the courses In the Know offers to help you stay compliant.
7. Are topics kept up-to-date?
Every caregiver training course in In the Know is updated every 2 years, or sooner if it’s an important change that needs to happen right away.
8. Does In the Know offer specialist learning paths?
In the Know offers a variety of specialist learning paths, including Alzheimer’s and dementia care, diabetes care, behavioral health care, preventing readmissions, restorative care, and palliative care. You can learn more here.
9. Are there add-ons or value-added services that would be useful to you?
Among other things, In the Know offers a caregiver app, courses translated into Spanish, and significant discounts for corporate customers with multiple locations.
10. Can the caregiver training provider deliver excellent ongoing customer care after the contract is signed?
Speaking as myself, Connor the writer here: the best answer I can give here is that the day I wrote this article, I heard an ITK customer describe his customer care specialist as “the best customer service I’ve gotten in my whole life.” They’re the real deal.
11. Are In the Know’s Alzheimer’s and dementia courses recognized by the Alzheimer’s Association?
In the Know is one of only three independent caregiver training providers in the world with courses recognized by the Alzheimer’s Association. You can click here to view the other two, as well as the list of franchise and care organizations whose proprietary care programs have been recognized.