Customer Service in Health Care
This course contains basic information on healthcare customer service, including the definition of "customer," the importance of first impressions, and the benefits of striving for excellence.
Customer Service in Health Care – Spanish
Contains basic information on healthcare customer service, including the definition of "customer," the importance of first impressions, and the benefits of striving for excellence.
Caregiver Certification Series
This 8-hour series covers all the basics of caregiving. By becoming certified, anyone new to the field will get off on the right foot!
Caring for Bedbound Clients – Interactive PDF
In this course, caregivers will get an overview of the dangers of immobility and learn how to improve their bedbound clients' quality of life.
Client-Centered Care
After studying this module, your caregivers will be able to define client-centered care, integrate their clients’ personal preferences into the care plan, communicate with clients, families and the care team in a client-centered way, discuss ways to make the physical environment more client-centered, and discuss ways to improve the emotional health of clients.
Common Cardiac Conditions
A review of the caregiver’s role in preventing and treating many of the most common musculoskeletal conditions.
Common Respiratory Conditions
This module provides nurse aides with a review of the respiratory system and how it functions normally.
Bloodborne Pathogens
Provides an in-depth look at the three most common bloodborne pathogens.
Bloodborne Pathogens – Spanish
Provides an in-depth look at the three most common bloodborne pathogens.
Basic First Aid Tips
An overview of basic first aid, including how to react to and handle emergencies.
Basic First Aid Tips – Spanish
Gives an overview of basic first aid, including how to react to emergency situations. Includes tips on handling the top ten emergencies including falls, cuts, choking, seizures, burns and more.
Basic Nutrition and Hydration
This excellent inservice provides your caregivers with an overview of all the basics of nutrition and hydration.
