With four acquisitions in the last year, we now own the largest dataset in the industry—which means our content library is bursting at the seams. See the top free resources of the year designed to guide you into the future of the care continuum,

In 2023, HCP acquired four additional companies to offer complete support for recruitment, retention, training, and customer satisfaction in the post-acute care space. This expanded our focus from creating mainly home care focused content to resources that now apply to every sector of the care continuum—that’s a big library upgrade. Which is why this list of 2023’s top resources for care providers may be our most comprehensive wrap-up article yet.

We polled our content experts on their favorite free resources that we produced in 2023 to help get you up to speed on how to approach your business holistically across the care continuum.

These staff picks are chosen to help any provider looking to:

  • Expand their business

  • End the endless cycle of recruitment & retention

  • Adopt a person-centered care approach through training & staff development

  • Enter the future of the holistic care continuum


Resources to End the Endless Cycle of Employee Recruitment & Retention

Employee Turnover Cost Avoidance Calculator

Why it’s our pick:

Home care turnover spiked by over 12% in the last year, after staying steady for the last three years, reaching a staggering 77% annual turnover rate (25% for home health and hospice.)

As 40% of all employee turnover within the post-acute care industry occurs during their first 100 days (about three and a half months) of employment, and each lost employee costs about $6,952 to replace, providers are spending about $310,880 in turnover costs a year.

Are you spending this much on annual employee turnover?

How it will help you:

Calculate it for yourself with this free digital calculator. In less than the time it takes to find a pencil and paper, calculate the answer to which aspects of turnover cost you more than the industry average, and use those saved finances to create a strong onboarding and training experience. Providers who prioritize nurturing their employees throughout their first 100 days minimize the cost of recruitment and training and grow faster by retaining top talent.


Why it’s our pick:  

Once you calculate how much improved employee retention could be saving you, it’s time to make a plan to reduce that unnecessary turnover.  

Using data from nearly 100,000 employee surveys, we’ve found five simple and effective ways to keep more of your people and eliminate the expense of high turnover. 

“As someone who got into this industry to support better care for seniors, I especially like that the eBook gives providers tools that will ultimately enhance the lives of seniors in their care. It offers usable solutions to a significant challenge that a lot of providers struggle with.” – Paul Janes, HCP’s Content Marketing Manger

How it will help you:  

Although recruitment and retention may seem like a never-ending spiral, it doesn’t have to stay that way, and you don’t have to start optimizing your process from scratch. Download this free eBook to get data-driven and proven strategies for: 

  • Implementing an effective feedback system

  • Helping frontline managers build a thriving team

  • Recognizing employees to maximize fulfillment

  • Creating a culture that attracts and retains top talent


Who You Gonna Call? 30 Ways to Bust ‘Ghosting’ by Post-Acute Care Employees blog article

Why it’s our pick:

Originally an online dating term used to describe one person cutting off all communication with the other (essentially vanishing), ghosting has worked its way into the modern business lexicon due to prospective employees or employers being there one moment and gone the next.

This is a big problem across all industries (and across post-acute care sectors) and it’s happening more often than you might think. In fact, a study by Indeed found that a frightening 83% of employers say they’ve been ghosted.

How it will help you: We’ve compiled the top 30 strategies providers have found to be successful in busting ghosting (who you gonna call?) and put them in a free blog article for you. Learn what to do during each of the most common no-show stages: interview, onboarding, and first day of work.

“People are increasingly attuned to red flags during the interviewing, onboarding, and training phases, and would prefer to work with companies that ensure a sense of confidence and support right from the start. This article offers tips that can help any employer turn those red flags into green flags.” – Carmen Roman, HCP’s Events Contractor

Connect, Qualify, and Schedule Interviews Faster Than Humanly Possible —How HCP’s Newest Acquisition Will Help You Land Top Talent That Sticks Webinar

Why it’s our pick:

Research shows your most qualified front-line workers are on the job market for less than three days before receiving a job offer. Meaning you must be one of the first companies to connect and make a job offer to stand a chance.

Because if you want to retain long-term employees, you’ve got to recruit long-term employees.

How it will help you:

In this free on-demand webinar, the Co-Founder of Pre-Intent, our new automated outreach solution for recruiting front-line talent, shares:

  • What today’s top candidates are really looking for, according to the data

  • How to streamline the interview process to increase the number of interviews scheduled while reducing hiring times by at least 70%

  • Strategies to expedite job offers with unparalleled efficiency

  • How to overcome interview no-shows by getting to top candidates before the competition does


15th Annual Edition of the HCP Benchmarking Report

The industry wants to hear from you! Add your voice to years of historical industry data for our 15th Annual Edition of the HCP Benchmarking Report. Complete the survey by February 29,2024 for a FREE digital copy of the 2024 Report.

Resources to Adopt a Person-Centered Care Approach Through Training & Culture

6 Core Concepts of Person-Centered Care and Using them to Deliver Positive Outcomes

Why it’s our pick:

Personalizing a care plan to the unique needs of each person results in expanded skills for the caregiver and better care for the individual. By consistently practicing the six core concepts of person-centered care, they’ll become second nature, enhancing the treatment and satisfaction of those in your care.  

How it will help you: 

Understanding these six core concepts of person-centered care and how to use them will allow you to address the unique needs of each individual and increase positive outcomes for people in your care.

Culture Cultivation Worksheet

Why it’s our pick: 

94% of entrepreneurs say a healthy culture at work is vital for success and 86% of job seekers avoid companies with a bad reputation. In other words, your company culture is vital to your success. 

It’s time to do an audit of your company’s culture. 

How it will help you:  

This worksheet is designed to walk you through the steps to create an environment where people want to be and stay. 

Use this worksheet to:

  • Perform a culture audit

  • Create a culture that increases satisfaction

  • Build mutual trust throughout the company

  • Create a meaningful company voice

  • Improve leadership effectiveness

  • Develop bold leadership

  • Maximize human potential


Resources to Enter the Future of the Holistic Care Continuum

Podcast Ep.18: BK Books with Barbara Karnes: Why Approaching Hospice Holistically is Necessary to the Success of the Care Continuum

Why it’s our pick:

After adapting to the effects of a post-pandemic workforce, the post-acute care industry is at a critical juncture. Currently, 10K adults turn 65 each day, making the post-acute care industry the fastest growing industry in the US.

In order to keep up with the demand, the future of the continuum of care must take a holistic approach. Research shows that it will not be possible for post-acute care companies to be successful without banding together with other specialties of care.

How it will help you:

In our 100th podcast episode, hospice pioneer Barbara Karnes breaks down why it’s important to include hospice holistically across the continuum, the role it can play in home care, home health, and senior living, and why all verticals of healthcare need to be trained on the dying process.


“Care Across the Health Care Continuum: Communication and Education are the Keys to Success!” blog article

Why it’s our pick: After learning the importance of taking a holistic approach to post-acute care above, the next step is to learn how to communicate with all providers involved in your customer/patient’s care—in fact the future of your expanding business depends on it.

Providing care in the right place, at the right time, and by the right provider can only be possible by working together across the health care continuum—and it starts with clear communication and education.

How it will help you:

In this blog article, we break down what holistic communication and collaboration looks like across the care continuum:

  • Understand everyone who is involved in care and their roles

  • Common communication challenges with each party and how to prepare for them

  • Educating yourself on the provider roles and responsibilities across the continuum, and the patient’s expected trajectory of illness and needs

  • Why collaboration across the continuum matters


Why it’s our pick:

Now that you understand the importance of taking a holistic approach to the continuum of care, we thought the data should reflect that.

Each year, HCP conducts the largest national report for the home care industry, featuring insights and benchmarks with comparisons by demographics such as geographic region, revenue range, years in business, and population served.

This year we’ve expanded our research to include both Home Health and Hospice to provide a more comprehensive look into how your company compares to benchmarks across the care continuum.

How it will help you:

If this is your first time learning about the Report, or perhaps you missed the survey window, check out the free blog article with the top findings from each section of the Report here: 6 Key Findings from HCP’s 2023 Benchmarking Report to Grow Your Post-Acute Care Business and Retain Your Employees.

Fun fact: Did you know that speakers from HCP gave this presentation to over 20 providers who specifically requested these findings to be shared with their team in greater detail?

2023 Custom Benchmarking Report for Home Health & Hospice

Why it’s our pick:

While the home care industry has had the most comprehensive national report for 14 years, the home health and hospice sector has not been studied as much. As a result, opportunities to evaluate, optimize, and expand await within the never-before collected data of those industries.

We thought you’d like to see this previously unearthed data for free to see what we’re talking about.

How it will help you:

Dive deeper into what it takes to run a home health and hospice organization with this free custom HCP Benchmarking Report, specifically for home health and hospice, which highlights relevant findings from the national report, with exclusive new data not found in the industry report.

What to expect in the report:

  • Sales & Marketing

  • Recruitment & Retention

  • Training

  • Operations

  • Customer & Employee Experience


As we reflect on this past year, the vote is unanimous: the best part of our 2023 was YOU. 

That’s why we’re here to help you start the new year off right. Let us know in the comments what piece of content resonated with you the most and what you would like to see more of in 2024. 

Thank you for making us a part of your year and for choosing HCP as your top resource for post-acute care content as we move into the future of the care continuum together. 

Catch up on our biggest announcements this year:

HCP’s Care Intelligence Platform offers RN-developed training, satisfaction surveys, and reputation management tools to help you become the best employer and provider in your area—and make sure everyone knows about it.

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