#4: Helping your caregivers feel like a part of the team.
Set the example for your staff by learning about each caregiver, remembering their names, and engaging with them.
It’s true that high turnover can make doing this difficult, especially for staff members like your Outreach Director who might not have regular occasions to see or interact with your caregivers.
It is, however, important. Everyone likes being remembered. Imagine how it feels as a caregiver, coming in to the office for a training or other meeting, and a higher-level team member you haven’t spoken to much recognizes you, greets you by name, and talks to you. While it’s a small thing, it can go a long way toward helping someone feel like part of the team.
TIP: Consider posting an organizational chart somewhere public that has a picture of every caregiver with their name and other unique or interesting facts about them. This will help your staff stay more familiar with your caregivers, and foster a greater sense of unity.
AUTHOR’S NOTE: when I came to Home Care Pulse to interview, I had already had one phone interview and was scheduled to meet with members of the marketing and sales teams for a group interview. While I was waiting in the reception area, Aaron Marcum came out of his office and introduced himself to me. I was struck by the fact that the CEO of the company was taking time from his day to come introduce himself to an applicant who was applying for a low-level position and might not get hired anyway. He had also chosen an office that was right at the front of the building, where he could most easily interact with the most people. This is the kind of example and culture you should set in your company.