Supporting Caregivers During Their First 90 Days
As your caregivers get into the swing of the job, it’s critical to help them feel supported, provide good training, and keep consistent communication. Because caregivers rarely get to see their coworkers, they often feel disconnected from their agency and become dissatisfied with their work. Your job is to help them feel like a part of a team and empower them to succeed.
Here’s what you can do to retain caregivers for their first 90 days:
1. Start them off with a solid orientation that gives them all the basic knowledge they need. Make sure they understand how to read care plans, how to stay safe on the job and keep their clients safe, what to expect as far as hours and pay, and who to talk to if they have questions or need help.
2. Maintain frequent communication. There’s a simple rule of thumb—if you only communicate with your caregivers when you need something from them, you’re doing it wrong. Text them to check in how they’re doing, call to ask about their clients, and always ask what you can do to help them succeed in their work.
3. Give them a caregiver mentor. A mentor is simply an experienced caregiver who is assigned to look after less experienced caregivers. They should accompany a caregiver on some of their first visits with clients and check in with them frequently for their first 90 days. Eventually, the new hire can climb the ladder and become a mentor to new caregivers themselves.
4. Provide plenty of training. Hold regular training meetings to ensure that your caregivers have the skills, certification, and confidence they need. Additionally, make sure they know who to go to if they have additional questions or have clients with unusual needs.
5. Show them recognition for their work. In the thousands of caregiver surveys we conduct every month, one of the areas they consistently rate their agencies the lowest is in the level of recognition they receive. Caregivers want to feel recognized for their hard work. Consider ways that you can validate your caregivers when they go above and beyond.