Asking the right questions in a caregiver job interview is one of the most critical steps in your recruitment process.
At some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.
Many times, this can be prevented by asking more thorough questions in the interview. Asking the right questions in a caregiver job interview is one of the most critical steps in your recruitment process. The right questions can help identify great candidates and give you insight into how to help these candidates succeed.
You should think of interview questions as an inverted pyramid—start with general questions that give you an idea of who the candidate is and build into more specific questions that help you understand their skill set and experience, as well as how they would react to different situations.
To help you get started, we’ve created a list that you can draw from. If you are using this list as a guide for an interview, try asking several questions from each category. This will help you to get a well-rounded view of the candidate.
Questions About Past Experience
- Tell me about your level of experience working with seniors so far.
- Why did you leave your last job?
- What was the hardest part about leaving your last job?
- How much experience do you have working with clients with [Alzheimer’s or other condition]. What challenges have you experienced while working with these clients and what did you do to overcome these challenges?
- Tell me about a time when you cared for a senior. What part of the experience was most difficult and what was most meaningful to you?
- Tell me about a time when you worked with a difficult client [or difficult customer]. What made it difficult to work with them and what did you do to resolve the issue and help them?
- Tell me about a time when you made a mistake at a past job. What did you do to correct it?
- What is the biggest thing you’ve learned from your past jobs?
- Tell me about a time (at work or in your personal life) when you failed. What would you have done differently?
- What do you hope to do differently at your next job than you’ve done at past jobs?
- Tell me about your favorite past job and what made it so rewarding.
- What is your proudest achievement from a past job?
- Share with me an experience when you had to be reprimanded at work. How did you receive the correction?
Use Questions to Get the Big Picture
Remember—job interviews are most effective when you ask a variety of questions to get a well-rounded view of the candidate. Don’t be afraid to ask a silly-sounding or off-the-wall question to see the candidate’s personality and sense of humor, but also ensure that you ask plenty of questions about their past experiences.
It’s also important to call their references and ask about their job performance, punctuality, work ethic, and ability to take criticism from supervisors. It’s typically very telling to ask former employers whether or not they would hire the candidate again, given the chance.
For more help in recruiting caregivers, check out The Ultimate Guide to Caregiver Recruitment–our comprehensive, free guide on every step of the recruitment process.
What questions have you found to be useful when interviewing caregivers? Let us know in the comments below!