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9 courses found
Audio Available In-Service PDF Available
In-Service PDF Available
This important topic deals with the most common special communication needs, including problems from sensory issues, stroke, dementia, and language differences.
Audio IncludedAudio Included
Instructor-Led PDF Available
This inservice provides caregivers with the definition of teamwork and provides tips for people who work with a team.
Offers an overview of the types of difficult people caregivers may have to work with on a daily basis.
Patient Centered Care
This course includes information for caregivers about passive, aggressive, and assertive communication.
No Audio IncludedAudio Included
This module provides caregivers with a review of bullying in the healthcare environment���including what it is, who is doing it, and what they can do to make it
This module provides caregivers with an overview of handling complaints, whether they be from clients, family members, coworkers, or supervisors.
A review of the positive and productive ways caregivers can help themselves and others manage anger in the workplace.
This course discusses how a family's history impacts how they deal with a loved one's illness.