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Standard Precautions - Spanish Audio

Course Syllabus

Contains basic information on healthcare customer service, including the definition of "customer," the importance of first impressions, and the benefits of striving for excellence. Includes tips on identifying and meeting the needs of both internal and external customers and dealing with complaints.


Analizar la importancia de la atención al cliente en el negocio de los servicios de salud.

Determinar la diferencia entre clientes internos y externos.

Describir cómo los clientes deciden si se satisfacen sus necesidades.

Analizar cómo manejar las quejas de los clientes.

Demostrar una excelente atención al cliente en su trabajo diario.

Audio: Yes

Course Length: 1 hour(s)

Audience: Home Health Aide; Hospice Aide; Nurse Assistant - CNA; Personal Care Aide

CE Credit: 1 hour(s)

CE Approval Statement: In the Know is an approved provider of online CNA continuing education in 49 states. (Exception: The state of Delaware provides free continuing education to all Delaware CNAs.)

Disclosures: The authors, planners and reviewers of this educational activity declare no conflicts of interest with this activity. There are no commercial interests or sponsorships related to this educational activity.

Course Additional Information

  • Categories:


    Course Code: ITK2040165

    Available in PDF: No

    State Code: FL BON CE Provider#: 50-16953, Topic Approval Code: 20-511075; CDPH Approval: NAC# 7036; WA DSHS CE Code: CO1932817